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The MICE Fulfillment Manager will be responsible for converting assignedleads through the effective execution of the inquiry handling process, thepreparation of proposals, quotations, and other activities aimed at meeting clientneeds and maximizing hotel revenue. Key to this role is developing expertise inunderstanding sectorial/account needs, maximising lead conversion and drivingincremental revenue to the hotel. Where applicable, this role will also involvemanagement and the active coaching of assigned MICE Fulfillment Executives andMICE Fulfillment Coordinators in their daily tasks.
At Holiday Inn®we want our guests to relax and be themselves which means we need team membersto:
Be you – by being natural,professional and personable in the way you are with people
Get ready – by taking notice andusing your knowledge so that you are prepared for anything
Show you care – by being thoughtful inthe way you welcome and connect with guests
· Take action – by showing initiative, taking ownership and goingthe extra mile
QUALIFICATIONS AND REQUIREMENTS
Degree or Diploma, and 2 – 5 years of relevant experience incustomer relations in Hospitality or a related service industry. Type and levelof experience required may vary slightly based on size and complexity ofoperation.
Expected to possess the following skills:
· Good communication andnegotiation skills
· Ability to take initiative,meet deadlines and commitments, and complete tasks and projects as required.
· Strong organisational skillsrequired to maintain electronic and paper filing systems
· Maintain a high level ofknowledge pertaining to policy and procedure and communicates knowledgeeffectively to all personnel when applicable.
· Demonstrates clear andeffective verbal and written skills for the purpose of obtaining and conveyinginformation to clients, technicians, management and team members as well asproducing reports
· Excellent PC skills (includingMS Office)
上海古井假日酒店(Holiday Inn Shanghai Vista)自2003年8月开业以来,以其正确的市场定位以及先进的管理理念在其著名的酒店管理公司洲际酒店集团(InterContinental Hotels Group)亚太区中独树一帜,并获得集团全球主席和首席执行官的高度评价,同时,我们已在上海四星级酒店营运成绩以及员工福利方面占有领先地位。酒店精心选址于普陀区、静安区、以及长宁区的交界处距离徐汇区商业区近15分钟车程;距虹桥国际机场20分钟车程;距上海火车站仅10分钟车程。我们共有290间富有时尚风格的客房,所有客房均配备宽带互联网接口、国际卫星电视频道、小酒吧等完善的客房设施。我们奉行“Stay Real 体验真实”的全新服务理念,超值的价格以及现代化的设施,力争成为商务旅客的优先选择。