• 节日礼物
• 员工生日礼物
• 年度旅游
• 岗位晋升
• 人性化管理
• 五险一金

1.     To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest. 
指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。
2.    To establish the skills analysis manual for all the team member in Housekeeping Department.
亲自为本部门的所有员工制定职业技能分析。
3.     To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.
与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。
4.    To establish standard of cleanliness for all the area under his / her control.
确保所有区域都达到了清洁标准。
5.    To institute working rules and practices to meet these standard.
建立一系列工作标准并且使员工达到标准要求。
6.    To establish training program, methods and procedures for development of employees.
为员工制订设计培训计划、方法及步骤。
7.    With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.
在助手的协助下，监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、定货员、文员及洗衣房员工的正常工作。
8.     To balance team member working schedule to meet peak and slack periods and maintain a close payroll control.
平衡协调淡旺季的员工工作安排，维持控制工资成本。
9.    To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.
制定每年的制服预算以及客房部的FF&E，在管理部门和其它相关部门的协调下经营制定设备装置预算。
10.  To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.
经常检查空房和在住房，确保房间达到高清洁标准。
11.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained. 
巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，同样确保其清洁度。
12.  To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.
和工程部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。
13.  To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.
与前厅部协调配合，关于关闭维修房和需全面清理的房间，并保证在最短时间让其恢复以供出售。
14.  To hold daily briefing with floor supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.
每天参加和楼层主管的会议，告知当天预抵的VIP的相关信息，以及客人的意见投诉和其它一些当天任务安排等。
15.  To conduct a monthly Housekeeping communication meeting to discuss the team member feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.
进行月度客房部沟通会议，听取员工意见以更改完善管理办法。
16.  To attend various meetings to exchange ideas for constructive improvement of hotel operation and keep the subordinates informed for any management’s decision.
参加各种会议，发表交流关于酒店发展的建设性想法，保证管理层信息的确认性和时效性。
17.  To endorse all the purchased items and make receiving inspections for assurance quality and quantity.
对所需要采购物品的签字确认并且对所领物品检查确保其质量和数量。
18.  To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.
关于客房和公共区域内的任何必要的改变和重新装修，可以向领导层建议并实施。
19.  To be responsible for guest room supplies and cleaning supplies when necessary.
确保客房内的所需任何物品的充足性。
20.  To be responsible for room linen and F&B linen inventories, to supervise and arrange taking of physical inventories.
确保客房布草和餐饮布草的数量，监督和安排各种物品存货。
21.  To supervise laundry daily operation to provide daily guest laundry service, house linen and uniform.
监督洗衣房每天的正常运作以确保对客洗衣服务和内部布草及员工制服的充足性。
22.  To maintain linen room, uniform and house linen repair service. To observe house linen, uniform and cleaning equipment constantly to avoid abuse and minimize loss and damage.
保证客房布草、制服的清洗设备的正常运行，避免滥用及降低损失和毁坏。
23.  To evaluate the performance of the department personnel from time to time.
不定时对部门员工的表现进行评估。
24.  To interview team member who involves problems and listen so as to solve or smooth troubles.
与遇到问题的员工进行交谈倾听，帮助解决或缓解问题。
25.  To recommend candidates for the career developing institute or cross exposure in sister hotels or for other courses training.
推荐侯选人到职业发展学会或姐妹酒店，或者进行其它课程交叉培训。
26.  To determine discards of blankets, bedspreads, drapes, room linen and Food & Beverage linen etc.
决定一些布草，如毛毯、床单、窗帘、客房及餐饮布草的废弃。
27.  To oversea the departmental skill training program and be responsible for having relevant manuals revised as necessary.
检查部门技术培训计划，并且在需要情况下对计划内容进行再更正。
28.  To meet with the salesmen or outside consultants in order to keep informed of any newest product of effective cleaning material and equipment.
与供应商及外界清洗顾问经常会面以保证对新的有效的清洗产品和设备的信息掌握，熟悉网络使用，关于客用品要保证信息的最新更新。
29.  To be absolute guest orientated manner and mind, to control on any aspect and to care properties.
以客人的举止及想法为取向，全面控制客房部的任何方面，关注收益。
31.  Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
32.  To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.
确保员工充分的理解并遵守员工手册内容。
33.  The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
34.   Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

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