招聘Guest Service Agent 前台接待_重庆丽思瑞酒店招聘信息-最佳东方

Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。

Ensure Front Desk area up to standard and all operating equipment is well-maintained.

确保前台区域符合标准,所有营运设备运作正常.

Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.

展现诚实，可靠，规范及专业的工作礼仪。

Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.

在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。

Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed.

在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.

Be fully knowledgeable about the hotel facilities, functions and local area information.

熟知酒店设施,功能及当地区域信息.

Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.

通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。

Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations.

熟悉酒店对于紧急情况的程序，例如：遇火警时负责紧急情况的处理。

Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.

遵循酒店规定，宾客预定信息及喜好，准确地为入店宾客提供入住登记手续。

Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.

遵循酒店关于收银员管理个人备用金的规定，准确地为离店宾客办理结账业务。

Up sell and cross sell of hotel rooms and facilities to maximize revenue.

推销酒店其他房型及其他产品从而最大化增加酒店收入。

Conduct foreign currency exchange for in house guests.

为住店宾客提供外币兑换业务。

Handle pre-block room for VIPs or other special attention guests.

处理VIP客人及其他需特殊照顾宾客的提前入住登记工作。

Attend to all guest enquiries with poise in a helpful and professional manner.

用乐意和专业的态度应答宾客所有的询问。

Understand the hotel PMS in regards to Front Desk operation.

理解酒店使用系统中有关前台营运的知识。

Handle city ledger payments.

处理挂账。

Handle on day walk in reservation requests.

处理无预定宾客前来登记及宾客的其他要求。

Update guest profiles accurately in the hotel PMS and registration cards.

准确地在酒店系统中更新宾客的资料以及填写宾客入住登记卡。

Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction.

和其他部门紧密合作以确保为宾客提供无可挑剔的服务从而最大化提高宾客满意度。

Understand their role in an emergency situation in the hotel.

理解在酒店遇到紧急情况时应充当的角色。

Attend assigned training sessions on time and as scheduled.

依照安排准时参加培训课程。

Ensure attendance to work is on time as scheduled.

按照班表安排准时上班。

Work over night shifts as required.

根据需要出勤夜班。

Balancing of all cashiers’ cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Asst.Front Office Manager.

每个班次结束后确保现金无误。任何差异必须及时向当班主管、大堂经理或前厅部副经理汇报。

Basic clerical or administrative work.

基础的行政或文员的工作。

重庆丽思瑞凯悦臻选酒店地处长江，嘉陵江两江交汇的滨江地带，位于西部地标性建筑-重庆市渝中区环球金融中心第58层至69层，周边以高端商业为核心，集成国际奢华品牌购物中心、超甲级写字楼、当地文化美食街等，酒店与重庆地标“解放碑”毗邻而居，还可步行至最具重庆特色的著名景点之一 -“洪崖洞”。•酒店设有174间瑰丽典雅的客房及套房，每间客房均可坐拥180度绝佳两江美景 •城市之巅的7个多功能厅可满足不同需求的商务会议及派对活动•蝉联米其林三星厨师长带领团队的中餐厅将为您呈现令人喜出望外的完美味觉体验•经典传统，一览重庆景色的下午茶，国际顶尖配置的健身中心，均旨在为全球宾客带来独具山城特色的奢华体验