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Position Summary职位概述:
Manages conciergeteam member in order to provide special team member and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction. Carries out any other reasonable duties and responsibilities as assigned.
对礼宾部进行日常管理,处理部门突发事件。熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务。完成交给的其它工作。
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1. Basic mathematical and calculator skill to prepare mathematical calculations without error, e.g . Purchasing tickets for guests .
具备一定的精算能力,如为客户代购机票。
2. Ability to read, listen effectively , to speak and write English clearly .
具备一定英语会话和书写能力。
3. Ability to access and accurately input information using a moderately complex computer system .
掌握一定的电脑技能技巧。
4. Ability to stand , walk and / or sit and continuously perform essential job functions .
能持续因工作需要的站立,行走等。
Required Qualifications必要的资历要求:
1. nterpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系,能快速有效的应对各种问题。
3. Learning and visual ability to observe and detect signs of emergency situations
具备一定的观察能力对于紧急突发状况能积极应对。
扬州三盛希尔顿逸林酒店,坐落于扬州邗江区中心,15分钟即可抵达扬州市中心及火车站,距离镇江站及镇江南站约为45分钟。酒店与扬州三盛广场无缝连接,集住宿、购物、餐饮、休闲、娱乐于一体。其优越的地理位置,是商务与休闲客人的理想之选。