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Position Summary职位概述:
Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided.
负责当值期间领导前台接待做好各种接待工作,提供一致高效的服务。
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2. Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统, 包括希尔顿自有的管理系统。
3. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
Required Qualifications必要的资历要求:
1. Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性,能对日常营运的数据给予合理恰当的解释。
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系,能快速有效的应对各种问题。
3. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
扬州三盛希尔顿逸林酒店,坐落于扬州邗江区中心,15分钟即可抵达扬州市中心及火车站,距离镇江站及镇江南站约为45分钟。酒店与扬州三盛广场无缝连接,集住宿、购物、餐饮、休闲、娱乐于一体。其优越的地理位置,是商务与休闲客人的理想之选。