招聘宾客服务中心服务员（总机）Guest Service Officer- Guest Service Centre

确保以礼貌、高效的方式处理所有来电。
Ensures all telephone calls are handled in a polite, efficient manner.
对不能立即解决的投诉和问题，向领班/副理报告。
Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
确保具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保对酒店产品和当地情况的高度了解。
Ensures a high level of product knowledge of hotel and local area.
确保始终提供高水准的服务。
Ensures a high level of customer service is consistently maintained.
根据部门程序，操作总机的控制台、呼叫系统和员工计算机系统。
Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给领班/副理。
Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
主动向潜在客人推荐金护照计划。
Promotes Gold Passport programme to potential guests whenever possible.
遵守房务部制定的所有系统和程序。
Complies with all systems and procedures as laid down by the Room Division.
必要时协助预订部的工作。
Assists with reservations whenever necessary.
及时处理所有收到及发出的邮件和传真。
Handles incoming and outgoing mail, and faxes in a timely manner.
全面了解酒店提供的所有服务。
Has a thorough understanding of all the services offered by the Hotel.
熟悉城市的每个方面，以便礼貌并高效的满足客人需求。
Fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.
确保将所有预订、定单、申请准确及迅速地传送到有关部门。
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.

杭州柏悦酒店尘世胜境，人间天堂Reflecting Paradise on Earth 人间有天堂，柏悦伴君赏——杭州柏悦酒店2016年9月28日盛大开业，为八方来客精彩开启酒店体验新境界。酒店隐身于摩天大厦之中，室内一派现代徽派宅院的典雅格调，地理位置优越，凭栏四望，满城锦绣尽收眼底：西湖碧水如镜、波澜不惊，国际化商业区车水马龙、熙来攘往，钱塘江水气象万千、滚滚东流。Opening in the third quarter of 2016, Park Hyatt Hangzhou will lead an exceptional new level of hospitality excellence. The contemporary Jiangnan style residence in a skyscraper will feature panoramic views of serene West Lake, the area’s new cosmopolitan district and the vigorous Qiantang River. 酒店落户于著名的“万象城”，这个大型都市综合体集时尚、餐饮、娱乐于一体，地处杭州钱江新城，是全市首屈一指的休闲胜地。杭州柏悦酒店则处繁华而独辟清幽之境，居闹市而无车马之喧，以舒适宜人的氛围、体贴周到的服务、丰富多彩的体验款待天下有识之士。Located in the prestigious integrated MixC complex, which offers an abundance of fashion, dining and entertainment in the heart of the city’s central business district, the hotel will be an urban retreat for international connoisseurs, providing intimate experiences customized to meet individual preferences. 杭州柏悦酒店内设248间宽敞雅致的客房，其中包括22间豪华套房，其装潢布置全部出自著名室内设计公司Yabu Pushelberg之手。酒店有七家餐馆和酒吧，设计风格或古朴，或时尚，将传统与现代共冶一炉。顶楼餐厅更如一方世外之境——天窗之下，日可沐缕缕阳光，夜可观点点星辉；天台之上，体验漫步云端的唯美意境，尽享诗情画意的柏悦时光。Park Hyatt Hangzhou features 248 generously sized guestrooms, including 22 luxurious suites, all designed by Yabu Pushelberg. Nestled in the city’s top destination, Park Hyatt Hangzhou features seven restaurants and bars with traditional and contemporary designs. A top-floor dining room with roof lights and a sky terrace delivers a Hangzhou hotel experience above the clouds that is sophisticated and artful from every lifestyle perspective.