招聘培训经理 Training Manager_成都首座万豪酒店招聘信息-最佳东方

1. Administering Employee Training Programs

•Promotes and informs employees about all training programs.
•Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
•Helps employees identify specific behaviours that will contribute to service excellence.
•Ensures employees receive on-going training to understand guest expectations.
•Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
•Meets with training cadre on a regular basis to support training efforts.
•Observes service behaviours of employees and provides feedback to individuals and/or managers.

2. Evaluating Training Programs Effectiveness
•Monitors enrolment and attendance at training classes.
•Meets regularly with participants to assess progress and address concerns.
•Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
•Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
•Measures transfer of learning from training courses to the operation.
•Ensures adult learning principles are incorporated into training programs

3. Developing Training Program Plans and Budgets

•Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
•Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
•Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
•Aligns current training and development programs to effectively impact key business indicators.
•Establishes guidelines so employees understand expectations and parameters.
•Develops specific training to improve service performance.
•Drives brand values and philosophy in all training and development activities.
•Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement

4. Managing Training Budgets
•Participates in the development of the Training budget as required.
•Manages budget in alignment with Human Resources and property financial goals.
•Manages department controllable expenses to achieve or exceed budgeted goals.
•Utilizes P-card if appropriate to control and monitor departmental expenditures.

酒店地址(员工通道出入口):成都市高新区锦晖东街/名都路一层员工通道出入口招聘热线:028-8064 7672/8064 7671乘车线路:地铁1号线金融城站公交74路、118路、501路、504路、506路、1128路天府长城站公交40路、91路、161路、120路、125路、133路、161路、184路府城大道中段站公交6路、55路、102路、510路污水处理厂站●请携带个人简历、身份证原件及一张一寸照片应聘欢迎您直接发送简历至mhrs.ctumc.hr@marriott.com，或前往成都首座万豪酒店人力资源部应聘(酒店B1层)周一至周五10点至16点成都首座万豪酒店于2016年10月开业。酒店位于天府之国成都，坐落于天府大道直线中轴，贯通城市双中心，与天府国际金融中心咫尺对望，为金融城二期最早对外公开发售的项目。项目以18万平米的体量，集萃“万豪酒店、大宗旗舰商业、高级行政公寓、情调商业街”等功能于一体的顶级城市综合体，为天府大道再建了一座城市新地标。拥有392间明亮宽敞的客房，房间均配有高速互联网连接，迷你酒吧，私人保险箱等，特大平面卫星电视可接收多个国内外电视频道。位于酒店五层的宴会厅总面积超过3000平方米，均配备先进的会议音响及视听设备。无论是商务会议、招待酒会亦或浪漫婚礼，专业的宴会团队将为您提供细致入微的一站式服务，确保您的活动圆满成功。万豪国际集团是全球最大的酒店集团，创建于1927年，总部设于美国马里兰州的贝塞斯达市，在全球120多个国家和地区拥有逾6000家物业万豪国际集团运营并特许经营多家酒店及分时度假酒店。集团旗下30个领先酒店品牌。万豪国际集团全球雇用约650000名员工，在业界经常被评为最佳雇主及因卓越业务表现而获嘉许。其五大核心价值包括以人为本、追求卓越、勇于创新、诚实正直及感恩回报。万豪在全球不断被评为“最佳雇主”，因为我们的企业文化，也因为我们尊重差异并具有包容性。万豪国际集团一直以来致力于开启机遇之门，并提供资源和鼓励，支持员工发挥最大潜能，拥有不断发展的职业生涯。员工是我们最重要的资产，万豪的经理与领导者们对每个员工都给予个人关注，对许多员工来说，这里是像家一般的工作环境，这就是为什么那么多的员工仅仅为了找一份工作而来，却为了职业生涯而留在了万豪。万豪一直以来秉承万豪创始人J.W.万豪先生的理念：“如果我们照顾好我们的员工，他们将照顾好我们的客人，我们的客人将再次回来”，努力为员工创造一个卓越的工作和生活环境，以及成长和发展的机会。万豪期待您的加入!我们的福利入职购买五险一金丰厚的季度奖、年终奖干净整洁、温馨舒适的员工宿舍美味、健康、营养的工作餐带薪年假等有薪假期完善的职业培训与发展体系丰富多彩的员工活动和奖励认可计划集团内部工作调转