招聘宴会运作经理 Banquet Operations Manager_银川喜来登酒店招聘信息-最佳东方

宴会运作经理

Banquet Operations Manager

Directly responsible for the banquet & meeting room area, ensuring a smooth running, profitable operation within the framework of the Hotel.

直接负责管理宴会厅和会议区域，确保运作的流畅，以酒店的利益为前提运营。

Liaison with conventions and sales to ensure that the client’s requirements are satisfactorily met and if possible exceeded.积极与会议主办方和销售部门沟通以确保客人的要求获得满足甚至超越满足。Liaison directly with convention and sales clients, once they are on site in order to ensure their predetermined requirements is met and coordinates any additional requirements.直接与会议客户和销售人员联络一旦他们在时，以确保满足他们事先提出的要求和附加的要求。Supervise the banquet associate team to ensure maximum productivity and guest satisfaction is achieved.管理监督宴会厅员工以确保生产力最大化和客人满意度达标。Conduct timely effective staff briefings to ensure correct information is being passed through to service staff and that superior service standards are being maintained.适时开展有效的员工会议以确保把正确的信息传递给服务人员，并维持优质服务的标准。Achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure.通过增加销售收入和有效的费用开支维持利润以完成部门的预算目标。Be responsible for the banquet department’s financial impact on the monthly catering department profit & loss Statement.负责宴会部门的财政收益平衡。 Accurately forecast business demands to ensure efficient staffing & food production.正确预测商业需求以确保高效率的雇用员工及食品生产。

SPECIFIC DUTIES 工作任務 :

OPERATIONS操作

Finalize food, beverage, and meeting room set-up requirements with clients either in person or by phone.亲自通过见面或电话联系与客人确认他们对食品、酒水和会议室安排的要求。Upgrade and up-sell menus to achieve profit maximization.提升销售以达到利润最大化。Be aware of the forecast and budget and where we need to fill business into open times. Be profit minded.知道预报和预算以便了解哪里我们还需要增加业绩。Enforce all catering standard operating procedures.强制执行所有宴会的标准操作程序。Be prompt and accurate in completion of assigned projects.及时并准确的完成被分配的工作任务。Establish and maintain customer contact at all functions.与所有宴会的客人建立并维持良好的关系。Establish communication with the Director of Event Management and banquet chef, supervisors, and all catering service associates.与宴会统筹经理、宴会总厨、领班及所有宴会服务员建立良好的沟通机制。Call each contact after each function to insure satisfaction.在每个宴会结束后主动与客人联系以确认客人满意度。Trace files to insure proper finalization of program.核查文件以确认最终合适的节目。Proper credit checks to insure correct payment.做适当的信用检查以确保正确的款项支付。Inspection of operations three times each shift.每一班次检查操作三遍。Conduct training classes for new serving and set-up equipment.为新的服务方式和设施设备的摆设举办培训课程。Brief banquet supervisors on details for all scheduled functions.为所有将举办的宴会、会议给主管们做细节简要。 HUMAN RESOURCES人力资源Conduct a departmental daily “15 Minute” training program.指导部门每天做15分钟培训。Responsible to maintain the overall welfare of our associates by providing them with the training & resources to take care of our guests.为了让我们的员工能更好地为客人服务，为员工提供并维持全面的福利。Responsible for hiring & initial training of all catering associates.负责招聘员工并为所有员工做内部培训。Ensure the efficient scheduling of management & associates.保证管理层及员工的高效率性。Responsible for the maintenance of discipline and a high level of morale among catering service associates.负责维持员工的纪律和提高士气。Responsible for the execution of all associate reviews and appraisals in a professional and timely manner.以专业的适时的方式为所有员工审查和评估。Practice “Open Door” policy at all times.任何时候都实施“开放”政策。 ADMINISTRATIVE行政Recommend and identify new ideas, methods and markets.推荐并检验新的想法、方法和销路。Responsible for maintaining ongoing energy conservation and loss prevention programs among service associates.负责为员工制定能够维持前进动力和减少亏损的计划。Attend all function meetings.参加所有会议。

Company Overview | 集团介绍万豪国际集团是全球领先的酒店管理公司，有J. 威拉德（J. Willard）和爱丽丝·马里奥特（Alice Marriott）创办，90年来由马里奥特家族领导人执掌运营，其总部位于华盛顿特区周边的马里兰州贝塞斯达。现在已经发展成为全球最大的酒店管理公司，在全球127个国家和地区拥有覆盖30多个领先品牌的7500多家酒店。万豪国际集团在中国发展迅速，在全国各地经营着丽思卡尔顿、瑞吉、艾迪逊、豪华精选、宝格丽、W、JW万豪、万豪、万丽、艾美、威斯汀、臻品之选、喜来登、傲途格精选、万怡、福朋喜来登、万枫、万豪行政公寓、雅乐轩及源宿酒店等品牌。万豪管理哲学的核心价值—“以人为本”、“追求卓越”、“拥抱变革”、“诚实正直”、“服务世界”。About us | 关于我们银川喜来登酒店坐落于银川市高端商务、聚览总部经济的银川阅海中央商务区，毗邻有“城市绿肺”之美誉的阅海公园、宁夏会堂，靠近银川绿博园、览山公园，空气清新、风色怡人。酒店拥有410 间宽敞舒适的客房与套房，拥有体贴周到的服务设施，在舒适客房中享受喜来登特色睡眠体验，更有高速网络连接、55寸LED液晶背光电视、便捷的办公空间和高档卫浴用品等。银川喜来登酒店配备了总面积超过1,900平方米的宴会及会议空间，包含两个分别为838平方米及580平方米的可灵活分割的无柱式“贺兰山”大宴会厅及“西夏”多功能厅，以及6间多功能会议室，780平方米宽大的前厅区域满足宾客休息、展示的需求。所有会议及活动场地均配备一流的视听及同步视频转播设备，是宾客举办会议、婚宴以及社交聚会的理想之选。