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Here’s To Your Journey with The St. Regis Macao, Cotai Central
The St. Regis is one of Marriott International’s 30 renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.
The St. Regis Macao, Cotai Central located at Estrada do Istmo. s/n, Cotai, Macau SAR, P.R. China is currently hiring a Head Butler.
Responsibilities include:
• Establish and maintain the high standards of the St Regis Butler Service.
• Conduct Training for Butlers to personalize the guest experiences by creating unforgettable moments for guest during the stay.
• Act on guest feedback, preferences regarding the hotel services and ensure that proper actions are taken to maximize guest satisfaction.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Management Team.
• Ensure the St Regis signature Butler services are delivered to all guests according to hotel polices.
• Assists with the preparation and regular update of the Front Office Departmental Budget, in close cooperation with the Front Office Manager ensuring targets are met and costs are effectively controlled.
• Assists with the recruitment, selection and development of Butlers to work following: the operational, financial, administrative philosophies willing to become multi skilled and be able to perform multi tasks.
• Supervise closely all Butlers in the performance of their duties in accordance with policies and procedures.
• Inspire the Training philosophies of the company and work closely with the Training Manager on the training and development of Butlers.
Job Requirements:
• Diploma in Hotel Management or equivalent is preferred.
• Good extensive experience as Butler required, including a Head Butler and supervisory experience is required.
• Must be able to speak fluently, read and write in English.To apply now, go to: www.marriott.com/careers; or send your CV to macauhr@stregis.com ; or contact us at 8113 3333.
For more information on recruitment, like our Facebook page @SheratonGrandMacaoCareers
So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.