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岗位职责
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。
岗位要求
1.大专以上学历,有同岗位工作经验1年以上。
2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
5.有上进心和良好的学习能力和抗压能力。
Experience the modern DoubleTree Resort by Hilton Benxi, situated conveniently off the S304 Highway and Xiaoxiao Line within walking distance to a 400-year-old temple from the Qing Dynasty. Our hotel is located in a scenic valley near the mountains of Guanmenshan National Park and next to north China’s largest indoor hot spring bath house. We are just 10 miles from the Benxi Water Caves.Our hotel is only 85 kilometers from Shenyang Taoxian International airport. Perfectly situated next to Hot Spring Temple Railway Station and metro. Phase one With 188 guest rooms and suites, restaurants and bars, recreational facilities and ample meeting space we are the perfect place to stay during your stay in Benxi.We look forward to welcoming you with our signature warm DoubleTree Chocolate Chip Cookie at check-in. Complimentary WiFi is only available in public areas. WiFi in guest rooms is chargeable. Keep up with your exercise routine at our fitness center overlooking the beautiful gardens.KitchenCraft restaurant, located on the second floor, offers daily breakfast, lunch and dinner with a variety of local fare. Relax in our inviting Guan Lobby Lounge - the perfect meeting place for a light snack. Enjoy a traditional daytime tea ceremony or a signature cocktail in the evening at the Lobby bar.Our resort has 500 sq. m. of flexible meeting and banquet spaces for up to 200 people including a ballroom and three meeting rooms all with A/V equipment. Our friendly staff provides professional catering for your event.一切都从一块新鲜烘焙的巧克力曲奇开始——这是我们向每位客人表达我们的热情与关爱的小小方式;我们的好梦常在™睡眠体验为您带来真正的舒适感受,而我们经验丰富的员工专注于工作中的每个细节,确保您获得美妙的住宿体验。来感受我们对客人由衷的热情和关爱吧!我们早已为您准备好巧克力曲奇,期盼您的到来。毗邻关门山国家公园的本溪希尔顿逸林度假酒店,距离沈阳桃仙国际机场85公里,与著名旅游风景胜地本溪水洞仅为5公里。酒店一期拥有188间希尔顿逸林客房,两间餐厅融合传统与现代的元素,以及宽敞的会议场地,是您亲近自然,悦享清净的理想之处。