招聘中餐厅经理_宁波北仑世茂希尔顿逸林酒店招聘信息-最佳东方

Position Summary职位概述

This position is concerned with the strategic management of the Restaurant, in line with prescribed Hilton Worldwide & Hilton Xi’an policies and procedures.

餐厅经理的职位是极具挑战性的工作，应遵守餐厅、本酒店及希尔顿国际酒店既定的政策原则和运作程序。

To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能够提出对酒店的运作及环境有益的意见或建议。

To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中能够做好本职工作，保证自己及其他人的安全。

Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
Actively seeking verbal feedback from customers and team member at each service period.
在服务期间积极收集客人及服务人员的反馈。
Agreeing and implementing actions to make improvements to customer service.
就如何改进对客服务采取相应的措施。

Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。

Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。
Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
当餐厅或酒吧繁忙的时候提供必要的帮助。
Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。
To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
Having detailed knowledge of all departmental Standards.
熟悉部门服务标准。
Being able to explain the standards to the team members and managers.
可以清楚的向其他员工解释服务标准。
Be able to assess team member performance against standards.
能够按照服务标准评估其他员工的工作表现。
Ensure that training on Departmental Standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
Monitoring Standards through regular Standards Review checks.
通过反复检查，督导服务标准的实施工作。
Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service.
针对工作中的不足制定计划，以避免影响对客服务质量。
Implementing and following though improvements identified.
针对于工作中的不足采取必要的行动。
To plan, priorities organize and control the day-to-day operation.
计划，确定优先次序，组织及控制每日餐厅的运营。
Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).
制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）
Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。
To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
分配，指派，组织授权餐厅日常的经营工作。
Understanding what’s going on in other departments and implications for your owndepartment.
了解酒店其他部门的经营活动及其与自己部门的影响。
Planning ahead and ensuring adequate resources are available.
预先准备并确保各种经营设施设备的充足。
Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary.
有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。
To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
与客房部及工程部通力合作，保证部门设施的完好及清洁。
Ensuring the shift is reviewed and handovers and briefings are carried out.
确认每个班次之间做好总结，并与下个班次进行工作交接。
Maintaining in-depth technical knowledge and skills required for the job.
确保岗位所需知识的更新。
Maintain event and function histories to assist with returning events.
保留餐厅活动记录。
To establish good communication with the Kitchen team.
与厨房的员工建立良好的沟通渠道。
To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.
协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。.
To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。
To provide and communicate clear direction to the team.
为团队提供正确的信息渠道
Understanding the aims of the hotel and the department’s role in achieving it.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
Communicating aims to the team.
与团队沟通要达到的目标。
Setting and agreeing to departmental objectives for self and team.
制定团队及成员的目标。
Representing the needs of the team to others in the hotel.
代表团队与酒店的其他部门沟通。
Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
To seek out and maximize departmental and hotel revenue opportunities.
寻找机会，增加酒店及部门的收入。
Being aware of potential highs and lows in the business.
能够预见营业状况的变化。
Creating and implementing sales promotions and team member incentives as per discussion with F&B Manager.
经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。
Assist F&B Manager with the preparation of the Events Brochure.
协助餐饮部经理，准备促销活动宣传册。
Identifying, communicating and actioning potential sales leads.
共同鉴定和沟通与潜在的销售线索.
Creating an environment where “everyone sells”.
建立一个每个人都进行促销的工作环境。
To supervise the financial performance of the department in line with the profit plan.
在盈利预算的基础上对餐厅的财务进行管理。
Using key monitors and financial targets to evaluate the department’s performance and make future plans.
在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。
To complete regular financial and operating reports, as required or requested by the Food & Beverage Manager.
完成餐饮部经理要求的财务报表及各种日常财务报表。
Forecasting potential revenues and costs.
能够作出收入及成本预算。
Following company control procedures.
遵守酒店的各项财务制度。
Controlling costs without compromising standards.
坚决执行各种成本制度。
Analyzing and explaining any financial variance against plan.
为团队成员解释分析财务计划中的异常情况。
Set up and maintain the Leave plans for the Department.
制定部门休假计划。
To assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
根据酒店现状及发展趋势，选择，培训，发展员工的技能以满足酒店需要。
Understanding the quantity and quality of people needed to operate the department.
了解部门正常运转所需要的人员及人员素质。
Assist with carrying out selection interviews and making effective recruitment decisions.
辅助并进行高效的招聘工作。
Ensuring that the new recruits have all relevant information before commencing employment.保证应聘人员在入职前得到一切相关信息。
Assist with planning and ensuring departmental orientation is carried out.
辅助制定并执行部门入职培训计划。
Ensuring that the Orientation Training Manual for each outlets is kept up-to-date.
确保部门的培训指南定期更新。
Ensuring Standard Training and assessment is carried out.
确定标准培训及评估的实施。
To ensure the health, safety and well being of customers and all team members.
确保客人及员工的健康及安全。
Understanding relevant OH & S legislation & the implications on the operation of the department.
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
Communicating to the team their responsibilities within OH & S.
通过与员工交流使其了解 OH&S规定的责任及义务。
Ensuring that safe and healthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
Ensuring that Hygiene Training is conducted at least once per year.
确保每年至少组织一次食品安全培训。

The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责

宁波北仑世茂希尔顿逸林酒店位于宁波市北仑区核心位置, 地理位置优越，距宁波地铁一号线长江路站仅10分钟步行距离，距宁波栎社国际机场45公里。酒店拥有 379 间设施齐全的客房，包括 20 间典雅豪华套房；超过1600平方米的活动和会议空间，9个灵活的会议室可满足不同类型的宴会及高端会议的需求。開全日餐厅及御玺中餐厅为宾客打造卓越不凡的用餐体验。无论是商务出行，或是休闲度假探索当地风情，酒店均可提供各式服务与设施，为宾客提供理想的下榻之所。Hotel located in the central business district of Beilun, hotel offers quick access to tourist attractions and shopping centers. Just a 10 minute walk from the Metro Station (Line 1) and approximately 45 kilometers away from Ningbo Lishe International Airport, DoubleTree by Hilton Ningbo Beilun makes guests feel right at home in our 379 innovatively-designed guest rooms and suites. OPEN restaurant offers a combination of Asian and international cuisine, served all day long. YUXI Chinese restaurant specializes in inventive, yet traditional signature dishes, combining Cantonese specialties with authentic regional culinary traditions. With 1,600 sq. m. of meeting space comprised of 9 event venues, our hotel offers versatility to suit all types of meetings and events.员工福利 Benefits for Team Member 1. 免费用餐 Duty Meals所有团队成员可在员工餐厅免费用餐。Duty meals per working day will be provided to all team members.2. 免费员工宿舍 Team Member Dormitory酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.3. 全面的社会保险 Social Benefits养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members.6. 假期福利 Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.7. 团队成员嘉奖 Team Member Awards酒店将定期进行月度优秀成员、年度优秀成员等表彰。We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.8. 团队成员培训 Team Member Training System我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.9. 团队成员活动 Variety of Activities酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Hotel will organize a variety of activities for team members regularly.招聘时间 Interview Time：时间：上午 9:00-12:00；下午 14:00-17:00Time： 9:00-12:00 am；14:00-17:00 pm交通信息 Transportation Information地铁1号线：长江路站点，下车后B站出口步行约10分钟即可到达。Line-1: Please get off at Changjiang Road Station though Exit-B, then about 10 minutes walking distance to hotel.酒店人力资源部办公室地址 Hotel HR Department Office Address宁波市北仑区黄山路699号宁波北仑世茂希尔顿逸林酒店负二楼人力资源部。Ningbo beilun huangshan road 699, ningbo beilun shimao Hilton doubletree negative human resources department on the second floor.联系电话： 0574-26908602Contact Me： 0574-26908602求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.