• 人性化管理
• 管理规范
• 技能培训
• 岗位晋升
• 五险一金
• 环境优美
• 包吃包住
• 带薪年假
• 节日礼物
• 员工生日礼物

• 对行李服务台的活动和行李服务人员实施监督和指导。
• 负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性。
• 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。
• 确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。
• 处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。
• 与上级领导一起进行人力规划和管理需求。
• 确保大厅始终保持整洁，烟灰缸始终干净。
• 给部门员工进行培训。
• 与车队主管一起进行对车辆成本的控制，收益的增加。
• 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
• 最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。
• 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。
• 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。
• Supervise and direct Bell Desk activities and Bell Staff.
• Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times.
• Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• Ensures that all bell staff is neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.
• Works with Superior on manpower planning and management needs.
• Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
• Training to all staff.
• Works with Transportation supervisor cost control and improve the revenue.
• Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
• Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits.
• Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.
• Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management.

水月周庄铂尔曼酒店是一家由法国雅高集团管理的国际五星级标准商务、会展及度假型酒店，坐落于中国最美水乡 -- 周庄，将中国江南的柔美与法国铂尔曼的优雅气息结合为一体，其建筑结合现代艺术，并与周围湖水和水乡古镇融为一体。酒店拥有173间客房和800平方米无柱式宴会厅、健身房和室内泳池。另设2个餐厅，2个酒吧及会议设施。酒店距上海虹桥机场及虹桥火车站仅50公里，距苏州工业园区仅18公里，为商务、会展及休闲度假游客入住提供了一个舒适及具有法式艺术气息的场所。Pullman Zhouzhuang is an international luxury upscale hotel, situated in the most beautiful China water town – Zhouzhuang. The hotel is managed by AccorHotels, it concentrates on business, exhibition and leisure customers. It combines the Southern Yangtze River's tender beauty with French elegance. Interspersed with modern architecture, the hotel is integrated with the surrounded lake and ancient water town. The hotel has 173 rooms, gym and indoor swimming pool. It has 2 restaurants, 2 bars and meeting facilities including an 800sqm pillar-less grand ballroom. Pullman Zhouzhuang is just 50 km away from Hongqiao Airport / Hongqiao Railway Station, and 18 km away from Suzhou Industry Park.