Feel Welcome Feel Valued
To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high employee morale.
Ø Follow Service Standards to provide service to the guests whenever and wherever encounter the guests in the hotel, own the problems and take initiative to follow up accordingly, regardless of positions and levels. For example, when an Engineering associate sees a guest seeking help on the floor, he/she cannot treat it as a task for HSKP associates only. The Engineering associate must understand the guest’s problem or needs positively and find out the solution for the guest, and follow up accordingly.
Ø Greet guests and fellow associates in the hotel all the times.