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日照苏宁诺富特酒店| 招聘职位

    职位:BQT Supervisor宴会厅主管

  • 职位性质:全职
  • 工作地区:山东省日照市
  • 招聘人数:1人
  • 学  历:不限
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 性别要求:男
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:3001~4000
  • 职位有效期2017-10-20至2017-11-19

岗位职责/职位描述

 

   To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high employee morale.

Ø  实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。

Ø  Follow Service Standards to provide service to the guests whenever and wherever encounter the guests in the hotel, own the problems and take initiative to follow up accordingly, regardless of positions and levels. For example, when an Engineering associate sees a guest seeking help on the floor, he/she cannot treat it as a task for HSKP associates only.  The Engineering associate must understand the guest’s problem or needs positively and find out the solution for the guest, and follow up accordingly.

Ø  不论职位和级别,在酒店内无论何时何地遇到客人,都需按照“明星服务标准”为客人提供服务,主动承担问题并积极跟进。例如:工程部的员工在楼层遇到住店的客人需要帮助,不能把它当做是管家部员工的责任置之不理,而应积极地了解客人的问题和需要,主动找到解决的办法,并跟进确认直到问题圆满解决;

Ø  Greet guests and fellow associates in the hotel all the times.

Ø  任何时候都主动向客人和同事问候;