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provides guest services as well as supervision, direction and leadership in the Concierge Departments in accordance with the objectives, performance and quality standards established by Novotel Suzhou SIP.
If a guest request cannot be met, Concierge must suggest and provide suitable alternatives
Concierge must have a strong and extensive knowledge of the local area and of the resources available to our guests
In addition Concierge must always exercise sound judgment when acting on both the guest and the hotel behalf