Job Summary:
1. Ensure that L&G report to work as scheduled. Document any late or absent employees.
2. Assign work and side duties to L&G in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks.
3. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guest’s dissatisfaction (GXP) and answer all guests’ correspondence by mail, email and telephone or facsimile to ensure guests satisfaction. (within 24 hours at the latest for written document)
4. After the meeting with the banquet director/manager, review the menu for the group and necessary equipment. Ensure that delivery time, quantity, special requests are arranged as ordered.
Candidate Profile:
1. Two years of related work experience.
2. Fluency in oral and reading English Understanding.
3. Marriott Group or Ritz-Carlton Hotel work experience preferred.
公开招聘日每周三、四,下午1点至5点酒店人力资源部日赛谷丽思卡尔顿隐世酒店日赛谷丽思卡尔顿隐世酒店是全球第六家,中国第一家丽思卡尔顿隐世品牌酒店,选址毗邻联合国教科文组织列入世界自然遗产名录的九寨沟风景名胜区。这座远离尘嚣的全别墅式酒店盘踞于雄山腰间,广阔的视野设计将傲然挺立的山峦壮景一览无遗,独享一方巍峨壮丽之境。结合得天独厚的自然环境以及淳厚的本地文化风情。酒店为体验收藏家提供真挚由心的服务,让尊贵的宾客在感受大自然脉动的同时,沉浸于极致奢华的度假体验。酒店拥有87幢独栋别墅,通过阔致的落地窗可全景俯瞰令人叹为观止的自然风光。三间餐厅及酒廊将本地特色文化融入于美食的创新与呈现,为宾客与当地建立起一座沟通的桥梁。水疗中心汲取品牌经典水疗精华并融合当地传统疗法及草药,为宾客提供释放压力、回归内心平静的独特体验。关于丽思卡尔顿隐世酒店丽思卡尔顿隐世酒店是由丽思卡尔顿品牌延伸而来的精品度假酒店,仅选址于全球风景秀美且保留原生态自然风光的避世之地,每一家酒店都与众不同,悉心诠释着当地文化,专为寻求个性化服务、期待远离喧嚣的体验收藏家而设计。 目前已开业的酒店包括:巴厘岛的曼达帕、波多黎各的多拉多海滩、泰国南部甲米的普拉湾、日本的新雪谷东山度假村、墨西哥洛斯卡波斯以及沙特红海的努珠玛。Rissai Valley, a Ritz-Carlton ReserveThe first reserve in China, the sixth reserve in the world, Rissai Valley, a Ritz-Carlton Reserve, is a magnificent rare estate situated adjacent to the UNESCO World Heritage Site of Jiuzhaigou, setting apart from the world, creating a fully immersive ultra-luxury experience to experience collectors by connecting to people, nature and indigenous essence of local culture.The well designed 87 villas are just steps away from ancient Tibetan villages and surrounded by majestic mountains. Three restaurants and lounge create a connection among people with places, an appreciation for what is familiar and new. The hotel SPA reboots people with lavish, relaxing therapies and beauty treatments.About Ritz-Carlton ReserveThe Ritz-Carlton Reserve brand extension features signature, one-of-a-kind boutique resorts located in hand-picked settings around the world, each with a distinctive personality and sense of place. They have been designed for the most discerning of travelers seeking a personalized, meaningful escape. The current collection includes: Mandapa, in Bali. Dorado Beach, in Puerto Rico. Phulay Bay in Krabi, Southern Thailand. Higashiyama Niseko Village, in Japan. Zadún in Los Cabos, Mexico. Nujuma in Red Sea, Saudi Arabia.