• 管理规范
• 人性化管理
• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 绩效奖金
• 做五休二
• 员工餐

Title:  General Manager
Report to: Key Account Manager
Work Location: Beijing (海淀区中关村)
 
Role Summary:
The General Manager drives excellence in the service and experience of the operation.  Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety.
The General Manager will focus on innovative hospitality and creating the cafe experience for  the client's Food program in order to support operational excellence. This position reports into the Key Account Manager and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people approach) to promote  with standards, client's Food expectations and enhance user (partner) experience.
The great things you will be expected to do:
● Designs, manages and owns the overall experience, not just the offerings
● Sets an expectation of hospitality that is friendly and engaging
● Has a passion for quality food preparation and taste.
● Trains and develops the management team
● Conducts all Manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
● Monitors and manages all financial responsibilities
● Ensures all sector and Compass employee guidelines are implemented and adhered to
● Creates a culture of Food and Workplace Safety
● Treats all customers with professionalism, care and respect.
● Responds to all comments and complaints within 24 hours and follows up with
a written or verbal response with copies to the Key Account Manager and our partner.
● Communicates with the our partner honestly, accurately and in a timely manner
● Ensure cafe teams work within budget while maintaining standards
● Ensures that all café operations meet great expectations standards.
● Oversees and contributes to the successful opening of all new Cafés.
● Meets all timelines for quarter and year-end reports given by our partner and Sector Employer
Minimum Qualifications
● Bachelor's degree is preferred, or equivalent professional experience
● Has a minimum of 5 years food service multi unit management experience
● Excellent communication skills both written and verbal
● Fluent in Chinese Mandarin and English
● A proven track record of leadership
● General culinary knowledge of basic kitchen practices, protocols and procedures
● Proven coaching and teaching skills with peers, individuals, and teams
● Passion for food trends, hospitality, innovation and creative experiences
● Marketing and events experience a plus
● Manages time effectively and prioritizes tasks to meet deadlines
● Creates a culture of food and workplace safety
● Proven coaching and teaching skills with peers, individuals, and teams
● Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
● Ability to effectively communicate, motivate and interact with all levels within the organization
● Demonstrates good judgement and decision making skills
● Maintain a positive attitude under pressure and motivate team
● Ability to maintain confidentiality
● Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
● Ability to work independently as well as in a team
● Ability to work in a fast paced, changing environment

Physical and Language Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to;
● Stand, talk or hear, and taste or smell.
● Walk, use hands or fingers, handle or feel; stoop, kneel, crouch, or crawl.
● Specific vision abilities required
● Ability to read, understand and speak English to perform essential functions of the job
Leadership behaviors (Compass internal values)
● Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure
● Openly share and co-create – Delegates tasks to develop others
● Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits
● Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation
● Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
● Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
● Taking the responsible approach to business

Compass Group PLC康帕斯集团 —— 全球领先的餐饮服务集团•      成立于1941年，总部位于英国•      伦敦证券交易所上市集团•      财富500强中第378位•      年收入190亿英镑•      世界最大的餐饮服务供应商•      我们的客户遍布5万多个地方 作为一家财富500强公司，康帕斯集团成立于1941年，总部位于英国，在伦敦证券交易所上市。我们是全球领先的餐饮及综合支持服务的全球领导者。我们的服务广泛分布于工商业、教育业、医疗保健、运功与休闲场所、海上和野外工程项目。康帕斯集团拥有强大的综合实力，全球逾42万名员工，我们每天为全球超过50个国家的客户提供同样的优质服务。 我们的目标是：成为世界级的合同餐饮及综合支持服务供应商，以一流的员工、一流的服务和一流的成就闻名于世。“Compass group plc provides great food and support services to millions of people around the world every day.”康帕斯集团每天为全世界数以百万计的人提供美食和支持服务” 怡乐食在中国：怡乐食是隶属于康帕斯集团的品牌之一。我们致力于为工厂、企业、学校、医院和俱乐部会所提供优良的餐饮服务。自1997年进入中国市场以来，至今已经在全国40多个城市开展了我们的业务，我们除了在上海设立总部，还相继在北京、广州、大连、深圳、成都、杭州等省会中心城市成立了分公司，我们的雇员已经超过4500人。现在我们正在积极寻找优秀的专业人才加入我们的团队。我们的员工康帕斯重视员工的个人职业规划、技能开发及绩效提升计划。优秀的人力资源团队针对公司不同部门的业务需求和职能需要，为不同的岗位层级提供适用的战略解决方案。客户可以信赖我们出色的业务能力与丰富的资源储备，不仅能确保实现客户合作方与我方的平稳交接，还能促进双方之间更为及时高效地联络沟通，避免发生业务中断问题。为实现这一目标，我们的人力资源团队寻找的人员必须具备一系列必要条件，具体包括：•      必须具备创新精神•      对工作充满求知欲•      为人坦诚•      充满活力，积极有朝气•      具备相关工作经验上海总部 - 联系方式：上海市徐汇区龙文路317号星翰广场2栋6楼招聘邮箱: recruit@compass-group.com.cn（标题标注：姓名+岗位）企业网站: www.compass-group.com.cn