招聘Guest Service Manager 宾客服务经理_贵阳盘江诺富特饭店招聘信息-最佳东方

Reports to Front Office Manager.

向前厅部经理汇报工作。

Well versed on all Brand Standard requirements for Front Office and related areas.

熟悉前厅部及相关部门的集团标准要求。

Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

作为酒店经理需尽职尽责，须监管酒店的运营情况，提供高品质服务。代表酒店管理层解决客户或酒店相关事宜。解答问题，在大厅里引领客人。作为客户关系经理，处理服务中遇到的纠纷。

Directly responsible for front desk supervisors, front desk clerks, rooms controllers, lobby greeters to strive towards total guest satisfaction.

直接负责前台主管、前台接待、房控员几大堂接待，从而提高服务质量，使客人满意。

Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front of house functions.

确保所有员工都遵守酒店的政策、标准、流程及准则。需能够履行所有职责。

Responsible for hiring, training and development of all associates working for the guest relations area.

负责客户关系区域里员工的招聘、培训、及员工职业发展。

Assist the front office manager in all areas to ensure a correct and smoothly-operating department.

协助前厅部经理的工作，确保工作能够正常、顺利地运行。

Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.

作为安排和组织客人入住的关键人物，需给员工做出榜样，确保服务质量达到酒店的品牌标准。在所带领的团队中，营造出热情、专业款待客人的氛围，以确保客人能够满意。

Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.

对当地有充分的了解，特别是要清楚当地的文化、历史名胜，及它们的所在地和营业时间。

Be sure to spend time in public areas during busy time in order to take care of guest requests.

为了照顾到客户的需求，在繁忙时也要花时间顾及公共区域。

雅高简介Accor Introduction 作为最早进入中国市场的国际酒店管理公司之一，雅高集团于1985年即签订了第一份管理合同。29年以来，雅高集团在中国市场快速发展并于众多国内业务伙伴建立了坚实的合作关系。截至目前，雅高集团在大中华区的52个城市中共经营141家酒店，客房33,917间。在大中华区，所有雅高集团运营的酒店均坐落于主要城市，门户城市以及度假胜地，同时也正在快速地向二线及三线城市扩张。目前雅高在中国经营一系列品牌，包括索菲特传奇，索菲特，铂尔曼，美爵，美憬阁（奢华及高端），美居，诺富特，宜必思尚品和宜必思，权限覆盖从经济型到奢华型酒店市场。 As one of the pioneering international hotel management companies that operate in China, Accor signed its first management agreement in1985. With 29 years of development experience in Greater China, Accor has established strong relations with its local partners.Today, Accor operates 144 hotels in 53 cities in Greater China representing 34,389 rooms.All Accor hotels in Greater China are situated in major metropolitan areas, gateway cities, popular resort destinations, and are developing fast into emerging and vibrant cities under a range of different brands: Sofitel Legend, Sofitel(Luxury); Pullman, Grand Mercure, Mgallery, Novotel, Mercure, ibis Styles and ibis (economy), covering a full spectrum of markets.酒店简介Novotel GuiYang PanJiang Introduction 贵阳盘江诺富特饭店是由贵州能源集团投资修建的商务会议型酒店，坐落于观山湖区商业核心地段，距贵阳国际会议中心5分钟车程，驾车15分钟可达贵阳高铁站，35分钟可至龙洞堡国际机场，交通十分便利,贵阳盘江诺富特饭店拥有475间简约商务风格的客房，公共区域实现全WIFI覆盖。酒店拥有近3500平方米不同类型的宴会厅及专业会议厅。酒店餐饮以新派黔菜、湘菜、川菜、粤菜系为主，为宾客提供丰盛的美酒佳肴。酒店还配备有棋牌室、室内恒温游泳池、网球场、篮球场等休闲娱乐设施。完备的酒店设施，人性化的专业服务，都能让您的旅行生活倍感开心与惬意。 Novotel Guiyang Panjiang is a business hotel invested by Guizhou Panjiang group. Located in the commercial area of Guanshan Lake district, 5 minutes' driving from Guiyang International Conference Center, 15 minutes' driving to Guiyang high-speed railway station and 35 minutes driving to Longdongbao international airport. Total 475 rooms with free WIFI covered, the function area covers nearly 2,000 square meters with multi-function ballroom and meeting rooms . The hotel offers various cuisine of Guizhou,Hunan, Sichuan and Guangdong. In-door swimming pool , outdoor tennis courts and basketball courts, chess and card rooms could meet recreational demand. 来源：