Feel Welcome Feel Valued
-To ensure all guests are provided with an efficient Service Center service as required.
-To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
-To ensure that all guests requirement are delivered in an efficiency manner
-To ensure that the laundry services are well be handled.
-To be familiar with all service outlet and knowing about who to be delivered the service from guest.
-To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
-To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.