招聘客房部主管_雅诗阁中国 ASCOTT CHINA（华东区）招聘信息-最佳东方

Job Description 职位简介

· As the supervisor, youwill assist the manager inthedaily operation of thedepartment, supervise work performance of attendants, and are responsible for the cleanliness of apartments and surrounding areas.

协助部门经理开展日常管理工作，检查服务员工作情况，确保客房和周边地区整洁有序。

Major Responsibility 主要工作职责

· Monitor the statusof apartments every day, be responsible for human resource deployment and assigningdaily work.

掌握每天的客房动态，负责当天的人力调配和工作安排。

· Perform routineinspection on assigned areas and ensure that high standards ofcleanliness and safety are met.

巡视所辖区域的客房服务工作，检查清洁卫生、设施设备、安全等，确保达到规定的标准。

· Organize and inspect comprehensive room cleanliness.

执行并检查客房大清洁工作。

· Prepare apartments before guests' arrival, inspect apartments before guests' departure.

负责客人到店前的房间准备以及客人离店前的客房检查等相关工作。

· Record livinghabits and special requirements oflong-stay guests and VIP, and ensure that theirrequirements are properly arranged.

关注长住客和 VIP 客人的居住习惯和特殊要求，做好记录并妥当安排。

· Communicate withguests, make sure that assigned attendants know their specialrequirements, and offer excellent service.

善于与客人沟通，将客人的特殊要求及时传达给所辖区域的服务员，确保服务质量。

· Deal with guests'requirements and complaints properly, report exceptional situations and special events to superiors.

处理客人提出的一般性要求和投诉，有异常情况和特殊事件及时向上级报告。

· Assist manager tomanageitems storage, consumption management, andregular stock inventory.

协同部门经理做好楼层各类物品的存储、消耗统计和管理；做好物品的定期盘点工作。

· Involve in safety and fireprecaution work, ensure that each attendant know what to do in case of emergency, assist Security Department to check fire fighting equipments, make a safe environment for guests.

负责督促和检查安全防火工作。确保部门每个员工对应急措施熟悉了解；协同保安部定期检查防火设

施设备，保证客房和客人的安全。

· Com

雅诗阁中国雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。雅诗阁官网：www.the-ascott.com雅诗阁中国官网：www.ascottchina.com?About Ascott China?The Ascott Limited (Ascott) is the world's largest international servicedresidence owner-operator with more than 256 properties over 38,000 serviced residenceunits in key cities of Asia Pacific, Europe and the Gulf region. Its portfoliospans over 89 cities more than 24 countries. The company operates three brands– Ascott, Citadines and Somerset.Ascott is also the largest internationalserviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou,Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan,Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. Ascott,?a wholly-owned subsidiary ofCapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific'sfirst international-class serviced residence in1984. In 2006, it establishedthe world's first Pan-Asian serviced residence real estate investment trust,Ascott Residence Trust. Today, the company boasts 30-year industry track recordand serviced residence brands that enjoy recognition worldwide. Ascott website: www.the-ascott.comAscott China website: www.ascottchina.com