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RESPONSIBILITIES:
工作职责:
· To ensure that company policies and procedures and brand standards are followed at all times.
确保任何时候遵守公司的政策程序和品牌标准。
· Highlights important points from Daily VIP arrival list, occupancy forecast vs. Actual occupancy. Review the previous activities and discuss about the positive and negative performances.
关注每日抵店贵宾报告中的重点内容及预计客房出租率和实际客房出租率,回顾前期的行为,并讨论积极和消极的表现
· Highlights VIP arrivals, reviews meeting and banquet functions for the day, reviews positive and negative comments received, inform employees on room status situation
注意贵宾客人的抵达,检查每日的会议和宴会,回顾收到的肯定和否定的意见,通知员工酒店房态状况。
· Attends P&L Meeting, checks the statement for variances on the following:
参加财务损益报表会议,检查以下方面的变化情况:
Labor cost; 劳动力成本;
Printing and stationary; 打印及文具;
Executive Floor;行政楼层;
Reservation service; 预定服务;
Transportation; 车队;
Revenue tax and license; 收入税及执照;
Miscellaneous / Decorations; 杂项/装饰品;
Business Center and Telephone Department; 商务中心和总机;
· Conduct section meeting on a regular basis, highlights observation in service areas requiring further improvements.
定期召开部门会议,突出观察到的服务中需要进一步提高的区域。
· Resolves any conflicts, problems existing in the department.
解决部门内的冲突和问题。
· Obtains employee’s feedback.
获取员工的反馈。
· Commences revenue budget preparation as per budget schedule.
根据预算计划开始准备预算工作。
· Review previous year’s budget and actual result, month by month and degree of variances.
以月为单位回顾前一年的预算与实际结果和它们的差异。
· Review and find out if there is any special event during budget year and forecasts expenses entailed.
回顾并找出年度预算和费用预期中有涵盖任何特殊情况。
· Reviews current costs.
复查当前成本。
· Factors likely to affect costs.
可能影响成本的因素。
· Provides Human Resources Director with forecast headcount monthly, for use in labor cost forecasting.
每月为人力资源总监提供员工人数预测,用于劳动力成本预算。
· Communicates policies to employees.
把政策传达给员工。
· Reviews and updates manuals as the need arises.
根据实际情况检查FO Manual。
· Explains and reviews all emergency procedures.
解释并检查所有紧急事件的处理程序。
· Oversees and assists the front Desk during heavy check-in / check-out.
当客人入住和退房繁忙时监督并帮助前台工作。
· Observes procedures of check-in and check-out as implemented for Service Associate.
监督宾客服务员完成客人入住和退房离店手续。
· Analyzes the room nights for trends, in comparison with latest Manager’s reports.
依据最新的管理报表分析房间预定的趋势。
· Conducts appraisals for AFOM & Guest Service Manager and oversees the appraisals of other staff in Front Office.
评估前厅部副经理和宾客服务经理的工作表现,以及前厅部其他职员的工作表现。
· Check and discuss with FO Trainer of the training schedules for Service Leader and Service Associate to improve quality of training.
检查并与前厅部培训员讨论制定培训时间表,以提高主管和服务员的培训质量。
· Conducts training needs analysis with the FO Trainer and Service Team Leader.
与前厅部培训员和服务主管分析培训要求.
· Provides personal coaching and guidance.
提供个人培训和指导。
· Encourages ideas and suggestion for problem solving, quality improvement from staff.
鼓励员工在解决问题,提高服务质量上多提想法和建议。
· Prepares succession plan for Front Office Department.
前厅部接班人计划。
· Regularly walks around the lobby to establish rapport with the guest, play a customer contact role.
定期巡视大堂,与客人交谈,与他们建立良好关系。
· Enhances customer service quality to differentiate us from our competitors.
提高对客人的服务质量,以区别于我们酒店与竞争对手之间的不同。
· Meet VIP’s upon arrival and departure.
负责VIP客人的到达和离店。
· Develop a professional but with personal relationship with all our guests.
与我们所有的客人发展职业化的宾客关系。
· Ensure the attainment of occupancy, Average Transaction Rate and revenue targets so as to achieve maximum room yield.
确保入住率,平均房价和收入目标能够达到所预期的最大值。
· Determine and supervises rate structure for daily pickup guests to maintain forecast average rate.
决定和监测每日临时住客的房价结构,以维持预期的平均房价收入。
· Ensures that all staff are aware of current rate structure.
确保所有职员都了解每天的可买房及房价情况。
· Ensures all Front Desk personnel are aware daily on the availability of rooms.
确保所有前台职员都了解每天的可卖房情况。
· Establishes and oversees strict adherence to the key control procedures of the hotel key system.
建立、监控并严格地执行酒店钥匙控制程序。
· Ensures all confidentiality of the guest is strictly enforced.
确保客人的个人信息得到严格地保密。
· Ensures everyone takes ownership of hotel equipment’s and timely reporting of malfunction or maintenance deficiencies to appropriate area.
确保所有的人在维护酒店设备上都有主人翁精神,将设备的故障或需要维修的地方及时报告给相关部门。
· Overseas maintenance and handling of equipment used and reporting malfunction or maintenance deficiencies to appropriate area.
监控设备的适用和维修并向相关部门汇报故障和所需维修的地方。
· Should at all times act as eyes and ears of Management, immediately relaying information and details.
一贯保持成为管理层有力的左右手,有新信息即时上报所有信息和细节。
· Attends scheduled training.
参加安排的培训。.
· Coordinate with Human Resource for career and personnel goal development of potential employees.
与人力资源部协调有潜力的员工的职业和个人目标的发展。
· Provides guidance to staff to prepare them for future advancement and achieving their goal. Ensure all career and working goals are met with organized planning.
为员工提供指导,以帮助他们为未来的发展做准备,达到他们的目标。确保所有的员工和工作目标都能有计划的实现。
· Adheres to the procedures set for attendance and time keeping.
坚持考勤程序的执行。
· Adheres to the provision outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.
坚持贯彻员工手册,奖惩措施,规则章程中的规定。
· In the absence of other managers
如果其他部门经理不在时:
· authorizes paid-out, rebates, cash advances, cheque acceptance per established procedure.
依据程序授权现金退款,冲减,信用卡提现,支票接受。
· authorizes billing requests and grants credit arrangement in line with the hotel’s laid down policies.
根据酒店的政策,对付帐方式和信贷关系允许使用信用卡授予权力。
· coordinates all necessary action to be taken to ensure maximum possible guest satisfaction within the prescribed procedures of the hotel.
根据酒店规定的程序,协调所有必要的行动,以尽可能地保证客人最大程度的满意。
· Must assist and promote inter-hotel sales and in-house facilities.
必须帮助和提高酒店内部的销售部门客房的设备。
· Maintain and updates standard operation manual.
修改和更新标准操作程序手册。
· To practice sound decision making and evict undesirable persons from the hotel.
察言观色,婉拒不受欢迎的人。
· Performs other duties and special projects that may be assigned to him by management.
执行和完成其他管理层分配的管理职责和特定的工作。
· In the event of full house situation coordinates with Service Manager to relocate guest to another hotel and issued Pledge Relocates accordingly.
如果出现满房的情况,与服务经理讨论协调,把客人妥善安置到其他酒店,发给客人免费住宿券。
SPECIFICATIONS
工作要求:
· Working knowledge of all aspects of Front Office operations.
前厅运营中工作所有方面的知识。
· Opera PMS knowledge and Skill.
酒店管理系统知识,技能。
· Good administrative skills.
良好的管理技能。
· Possesses business acumen.
拥有商业智慧。
· Physically healthy and fit.
身体健康和良好体形。
· Leadership qualifications.
领导力资格。
· Good operation and administrative skills.
很好的运营和管理能力。
· Basic understanding of local language
基本理解当地语言。
· Good command of written and spoken English.
良好的英语口语和书写。
· Other languages are desirable.
其他语言。
· Qualified service / product knowledge training
合格的服务/产品知识培训。
· Self-motivated, displays initiative
有上进心,显示主动性。
· Commitment to professional values
专业致力于值。
· Co-operative, team player
合作、团队精神。
· Team leader / builder
团队领导者。
· Customer / people oriented
客户/以人为本。
· Creative / open-minded
有创意/开朗的。
· Sense of humor
幽默感。
· Willing and able to work long hours
能够并且愿意长时间工作。
· Flexible and adaptable to different working locations
灵活并且可以适应不同工作地点。
· Computer knowledgeable
电脑知识。
· Finance Knowledge
财务知识。
北京海湾半山酒店成立于2016年11月19日,隶属于中国远大集团有限责任公司,是一座集休闲、养生、商务、娱乐等一体的奢华型度假酒店。北京海湾半山温泉酒店地理位置得天独厚,坐落在风景秀丽的密云水库地区,处于绝佳的地理位置,天然绿色大氧吧的自然风光,为客人提供客房、餐饮、养生、温泉、健身等服务。 酒店以蓝天苍穹为盖,依山而建,酒店便犹如梵天净土般隐遁于这万山丛林之中。2017年5月1日,“北京海湾半山酒店”与“世界养生酒店联盟HHOW”达成协议,酒店正式成为世界养生酒店联盟全球第十家白金级成员。 珠海海湾酒店管理有限公司在珠海、太原、成都、云浮、三亚、贵阳等城市均有运营或在建项目。------------------------------------------------------------------------------------给您一个没有天花板的舞台,无论您是何学历、年龄、国籍,我们都唯才是用,为你提供最适合您的发展舞台。心有多大,舞台就有多大。只有站得更高,才能看得更远!我们真诚的期待您的加盟!