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- Ensures that all employees deliver the brand promise and provide exceptional guest service at all times
- Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
- Assists in the monthly re-forecasting, involves the respective Heads of Department as appropriate.
- Monitors service and food and beverage standards in the Outlet; works with the Assistant Outlet Managers and Chef de Cuisines to take corrective actions where necessary.
- Assists the Executive Chef/Chef de Cuisine with creative suggestions and ideas.