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岗位职责
1.上岗时要求衣冠整洁、端庄大方
2.熟知当天订餐的单位(或个人)名称、时间、人数及台位安排等状况,注意记录客人的个性活动(如生日庆祝会),如有重要状况,应及时向主管汇报。替客人存取保管衣物,并询问有无贵重物品,贵重物品提醒客人自行保管。
3.整理、准备菜单、酒水单,发现破损及时更换。
4.迎接客人,引导客人到预订台位或客人满意的台位,为客人拉椅,铺好餐巾,递上菜单酒水单。
5.客满时,负责安排好后到的顾客,使客人乐于等位。
6.留意常客姓名,以增加客人的亲切感和自豪感。
7.随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
岗位要求
1.大专以上或同等学历。
2.热爱本职工作,有较强的事业心和责任感。
3.具有一定的收银知识和服务知识。
4.身体健康,仪表端正。
Pullman Tangshan opened on February 28, 2016, It combines the mysterious old castle with the modern multi-functional hotel, which is perfectly compatible with the surrounding green land and lakes. It's like being in a foreign country. It is integrated with landscapes of South Lake ecological park, a national 4A scenic spot and is adjacent to Tangshan Grand Theatre . Open the best view for guests and enjoy the best. Pullman Tangshan will redefine luxury and comfort by integrating the features of business and leisure, bringing a unique experience to city elites. It is a leisure resort that is hard to find in a noisy city. The hotel is designated as the reception hotel for BBS and China Golden Rooster and Hundred Flowers Film Festival . The hotel has 316 rooms, ranging from 45 to 315 square metres of luxury rooms and suites, through a stylish guest room, the beautiful scenery of the surrounding green land and lake and urban ecological landscape is perfect, like a paradise away from the bustling world.唐山文旅铂尔曼酒店于2016年2月28日开业,酒店将神秘古堡与现代多功能酒店合二为一,与周边绿地湖泊完美相融,使你仿若置身异国,流连忘返。伫立于4A级风景区南湖生态区,毗邻唐山大剧院。为宾客打开最佳视角和至高享受。唐山文旅铂尔曼酒店融合了商务与度假特色,全新描绘城市精英生活,为中欧论坛、金鸡百花电影节指定接待酒店。酒店设施囊括316间精美客房,面积从45至315平方米不等的豪华客房和套房,透过富于时尚感的客房 ,尽揽周边绿地湖泊与都市生态园林完美相融的美妙景象,宛若身处在远离喧嚣世界的世外桃源。