招聘ID28335 Guest Experience Manager 宾客体验经理_唐山文旅铂尔曼酒店招聘信息-最佳东方

岗位职责

1.酒店管理层的成员,与酒店所有部门进行合作.

2.对于品牌的客户承诺具有准确的理解和清晰的远景,在态度和行为上起到标杆作用,作为指导者和项目领导.

3.作为酒店内的客户信息反馈者,集中分析处理所有客人对于酒店提供的服务和产品反馈意见有关的可用信息.

4.负责与管理层在酒店内执行铂尔曼客户体验项目.

5.使用相关的工作方法和工具为酒店部门经理提供必要的解释和培训,支持部门经理建立持续改进的流程,介绍必要的工作方法更改.

6.与部门经理合作,建立流程及制定或调整营运操作,使酒店尽可能提供符合向客户承诺的产品和服务.

岗位要求

1.本科以上学历，有同岗位工作经验3年以上，有良好英文沟通能力。

2.具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。

3.注重细节，工作有责任心，敢于承担责任，执行力较强。

4.有上进心和良好的学习能力和抗压能力。

Pullman Tangshan opened on February 28, 2016, It combines the mysterious old castle with the modern multi-functional hotel, which is perfectly compatible with the surrounding green land and lakes. It's like being in a foreign country. It is integrated with landscapes of South Lake ecological park, a national 4A scenic spot and is adjacent to Tangshan Grand Theatre . Open the best view for guests and enjoy the best. Pullman Tangshan will redefine luxury and comfort by integrating the features of business and leisure, bringing a unique experience to city elites. It is a leisure resort that is hard to find in a noisy city. The hotel is designated as the reception hotel for BBS and China Golden Rooster and Hundred Flowers Film Festival . The hotel has 316 rooms, ranging from 45 to 315 square metres of luxury rooms and suites, through a stylish guest room, the beautiful scenery of the surrounding green land and lake and urban ecological landscape is perfect, like a paradise away from the bustling world.唐山文旅铂尔曼酒店于2016年2月28日开业，酒店将神秘古堡与现代多功能酒店合二为一，与周边绿地湖泊完美相融，使你仿若置身异国，流连忘返。伫立于4A级风景区南湖生态区，毗邻唐山大剧院。为宾客打开最佳视角和至高享受。唐山文旅铂尔曼酒店融合了商务与度假特色，全新描绘城市精英生活，为中欧论坛、金鸡百花电影节指定接待酒店。酒店设施囊括316间精美客房，面积从45至315平方米不等的豪华客房和套房,透过富于时尚感的客房 ,尽揽周边绿地湖泊与都市生态园林完美相融的美妙景象,宛若身处在远离喧嚣世界的世外桃源。