ID11704 Communication Center Attendant 接线员
2千-3千
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发布于 2019-01-15
ID11704 Communication Center Attendant 接线员
2千-3千
合肥 | 经验不限 | 学历不限
停止招聘
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岗位职责Job Duties:


 


  1. 指导监督本部的运作,确定保安工作的正确执行,确保酒店利益范围内的安全。To guide and supervise the department of operation, to determine the security work executed correctly, ensure the safety of the hotel within the scope of interests.

     

  2. 负责安排检查保安的岗位设置,人员配置及各项制度的执行情况。并对所属保安进行培训。Responsible for arranging to check the security of post setting, staffing and the implementation of the system. And on their security training.

     

  3. 负责酒店车场安全保卫工作。Responsible for yard hotel security work.

     

  4. 随机抽查万能钥匙的分配情况,并明确钥匙持有人的职责。Random checks of the distribution of master key, and clarify the responsibilities of the key holder.

     

  5. 对酒店进行随机检查,以保证酒店内安全保卫设施的正常运行,发生事故或发现隐患及时处理上报。Random inspections for hotel, in order to ensure the normal operation of the hotel security facilities, accident report or found hidden dangers timely processing.

     

  6. 熟悉急救程序及消防紧急措施。Be familiar with current first aid and fire emergency procedures.

     

  7. 以积极专业的态度与酒店内部各部门及同事沟通,建立起良好的工作关系,增强团队精神保证有效的双向交流。Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.

     

  8. 完成上级交待的其它任务。Carry out other tasks as directed by supervisor.

     

 

 


 

 

  1. 服务中心文员在当班时要对所有有关的接线操作和客人留言的分送进行负责。要正确地、及时地和始终如一的高质量履的行职责和任务。服务中心文员也要确保通过个人的介绍、电话礼仪、有效率的工作以及标准对客服务来给客人和致电者留下一个真正温暖、友善和高标准的酒店的第一印象。The Service Center is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Service Center must also ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers "first" impression of hotel is a lasting one of genuine warmth and friendliness and of high standards.

     

  2. 负责确保所有员工,区域和饭店各个部门的电话线通畅清晰。Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and Hotel departments.

     

  3. 确保向客人和打电话的人简要介绍酒店所能提供的有关服务和设施。To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by Pullman Shanghai South.

     

  4. 负责将需要跟进及分享的工作的相关信息记录在交班本上,以便其他班次的员工知道。Responsible for the ongoing communication of pertinent information using the Telephone logbook provided to other shifts.

     

  5. 确保客人得到了所要求的高效率的总机服务。To ensure all guests are provided with an efficient Service Center service as required.

     

 


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公司地址
融创文化旅游城南宁路401号 融创铂尔曼酒店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
Pullman Hefei Sunac, Novotel Hefei Sunac and Mecure Hefei Sunac feature total 1570 guestrooms and suites which are HUI architectural designed; vibrant restaurants and bars offer guests a wide choice of culinary delights. Ideally located 10 minutes from Hefei South Railway Station, 20 minutes from downtown and 25 minutes from Hefei Gaoxin district, 3 hotels are perfect for business and leisure, you can experience the adjacent Wanda City including Theme Park and Water Park, or relax in the landscaped garden and private beach. 合肥融创铂尔曼酒店,合肥融创诺富特酒店及合肥融创美居酒店为传统徽式建筑设计风格,共拥有1570间客房及套房,餐厅酒吧提供丰富多样的美食饮品,为商务及休闲客人提供完美的入住体验。酒店距离合肥南站和合肥市中心仅10分钟和20分钟车程,达合肥高新区也仅需25分钟车程。这里既配备园景花园及私人沙滩,还紧邻融创文化旅游城。可感受活跃动感的都市氛围,同时享受大自然的静谧。
融创文化旅游城南宁路401号 融创铂尔曼酒店
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