• 五险一金
• 带薪年假
• 每周双休
• 八小时工作制
• 优秀员工奖励
• 法假三倍工资
• 点名奖
• 公寓住宿
• 免费班车接送
• 免费一日四餐

 
岗位职责：Job Duties：
 
 掌握酒店所有公共区域的情况。Ensures working knowledge of all hotel public areas.
 
确保及时完成日常保洁安排。Ensure cleaning schedules are completed in a routine and timely manner.
 
有效快速的应对紧急事件。Respond to emergencies effectively and efficiently.
 
与公共区域主管/领班沟通关于清洁用品使用的事宜，汇报发现的问题并提出相应的整改建议。Liaise with PA Supervisor/Captain in relation to chemical usage, problems or rectification suggestions.
 
按要求参加会议和培训活动。Attends meetings and training sessions as required.
 
掌握酒店各类特殊活动或会议的信息以便应对客人需求。Get knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
 
熟悉酒店情况，向客人提供相关信息。Get acquainted with hotel information to be able to provide information to guests.
 
乐于帮助客人，并按照客人的要求陪同其到达酒店内的指定地点。Assist guests and escort them to locations within the hotel at their requests.
 
完成管理层交办的工作。Complete tasks as directed by Management.
 
向上级领导汇报客人的投诉。Refer complaints to management.
 
及时、真诚的完成上级分派的工作和客人要求。Ensures tasks assigned by superiors and guests requests are promptly and courteously met.
 
向上级汇报酒店内的损坏或故障情况。Reports damage or malfunction in hotel to superior.
 
保证设备的清洁和修缮。Maintains equipment in proper state of cleanliness and repair.
 
安全正确地使用保洁设备。Operate equipment safely and sensibly.
 
保持保洁用品的存货量。Maintain stock levels.
 
尽可能对资源进行再利用。Recycle where possible.
 
按照业务要求开展工作。Works in line with business requirements.
 
向上级汇报反常行为和活动。Reports unusual behavior/activities to supervisor.
 
观察客人的日常行为和活动，消除客人的不满并且同客人以及饭店的客户建立起友好的关系。Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
 
通过细致入微的观察和服务，改善饭店的运作，特别是提高服务标准，以使饭店增加收入、减少损失。Through close observation and service, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
 
在当班时,确保始终保持恰当的仪容仪表和穿着正确的制服。While on duty, ensure to be at all times immaculately groomed and wear correct and complete uniform.
 
确保准时出勤。Ensures to be present at roster times.
 
要确保日常行为，个人的仪容仪表和服务技能要符合酒店的标准。Ensures behavior, personal grooming and service skills are in line with hotel standards.
 
直接向公共区域领班汇报工作。Reports directly to the Public Area Captain.
 
同其它的部门保持良好的工作关系。Maintains close working relationships with other departments.
 
处理客人投诉,及时向上级汇报，包括解决的和未解决的。Handles any guest complaints or contentious issues that cannot be settled directly by a Room Attendant, providing a rapid solution.
 
要始终服从并负责酒店管理层根据工作需要分配的工作或其它职责。To be ready and responsible when assigned to perform any other duties or job functions as required by Management from time to time.
 
了解安全规定，并且确保实施。Knows the safety regulations and ensures their application.
 
保证工作场所干净整齐。Keeps the workplace clean and tidy.
 
确保人员和酒店财产的安全。Ensures the safety of people and property in the hotel.
 
尊重并确保酒店对环保章程的承诺（节约能源、重复使用、垃圾分类等）Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).
 
完成上级交代的其他任务。Carries out other tasks as directed by supervisor
 
 
 
 

Pullman Hefei Sunac, Novotel Hefei Sunac and Mecure Hefei Sunac feature total 1570 guestrooms and suites which are HUI architectural designed; vibrant restaurants and bars offer guests a wide choice of culinary delights. Ideally located 10 minutes from Hefei South Railway Station, 20 minutes from downtown and 25 minutes from Hefei Gaoxin district, 3 hotels are perfect for business and leisure, you can experience the adjacent Wanda City including Theme Park and Water Park, or relax in the landscaped garden and private beach. 合肥融创铂尔曼酒店，合肥融创诺富特酒店及合肥融创美居酒店为传统徽式建筑设计风格，共拥有1570间客房及套房，餐厅酒吧提供丰富多样的美食饮品，为商务及休闲客人提供完美的入住体验。酒店距离合肥南站和合肥市中心仅10分钟和20分钟车程，达合肥高新区也仅需25分钟车程。这里既配备园景花园及私人沙滩，还紧邻融创文化旅游城。可感受活跃动感的都市氛围，同时享受大自然的静谧。