招聘会议宴会销售总监Director of Events_西安君悦酒店招聘信息-最佳东方

Customer Service

客户服务

§ To monitor all employees to ensure they deliver the brand promise and provide exceptional client service at all times.

监督所有成员，确保他们始终履行品牌承诺，并提供优越的客户服务。

§ To ensure employees provide courteous and professional service to our internal customers in other departments.

确保所有职员为其它部门的内部客户提供礼貌专业的服务。

§ To ensure the department’s workload is distributed in such a way that each Events client receives prompt, caring and highly personalised service.

确保部门的工作分配方式使得各会议宴会客户均可获得及时、贴心和高度个人化的服务。

§ To personally handle a small number of major events, critical to the hotel’s reputation and success.

亲自处理对酒店的声誉及成功至关重要的少数重大会议宴会。

§ To meet and greet applicable VIP guests upon arrival/ departure.

在相关的VIP客户到达/离开时亲自迎送。

Profitability

收益

§ To be responsible for meeting the overall Events Department’s revenue and expense targets.

负责实现会议宴会部门的总体收入和支出目标。

§ To assist with the preparation and regular update of the departmental budget, closely cooperating with the Director of Marketing and the Director of Food & Beverage.

与市场营销总监及餐饮总监保持密切的合作，协助制作和定期更新部门的预算。

§ To assist with the preparation of the annual Marketing Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and the needs of employees.

协助制作年度市场营销业务计划，确保部门目标完全致力于实现酒店目标及满足职员的需求。

§ To closely work together with the Director of Food & Beverage and Executive Chef on the Events Department’s costing and pricing structure.

与餐饮总监和行政总厨一起就会议宴会部的成本计算及定价结构方面展开密切合作。

§ To continuously seek ways to maximise revenues and profits by ensuring members of the Events Team cross sell and up-sell other hotel facilities and services.

确保会议宴会团队的成员交叉销售和追加销售其它酒店设施和服务及其它凯悦酒店，以不断地使收入和利润最大化。

§ Ensure all daily, weekly and monthly reports listed within the Hyatt Events Standards for Profitability and Event Sales are run, analysed and acted upon.

确保运行、分析和执行凯悦会议宴会收益标准中列出的所有每日、每周和每月报告。

Sales and Marketing

销售和市场营销

§ To ensure up to date Events related photography and collateral is available and used during emailed, website and face to face presentations and Hotel Tours.

确保在电邮、网络和面对面的演示及酒店参观中提供并使用最新的会议宴会影像资料及附属资料。

§ To ensure approved selling phrases are created and used by all members of the Events team.

确保会议宴会团队的所有成员创造并使用经批准的销售语。

§ To professionally devise routine telemarketing activities to identify new business opportunities.

以专业的方式策划日常的电话销售活动，以发现新的商业机会。

§ To ensure an impressive Events Gallery is available to show prospective clients.

确保建造一个令人印象深刻的会议宴会走廊，展示给潜在的客户。

§ To ensure all employees are actively cross selling other Hyatt properties.

确保所有职员积极地交叉销售其它凯悦酒店。

§ To create and communicate the annual Events marketing plan and promotional calendar and ensure all planned sales and marketing activities are implemented.

制作并分发年度会议宴会市场营销计划及促销日历，并确保实施所有规划的销售和市场营销活动。

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