• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 人性化管理
• 岗位晋升
• 包吃包住
• 员工生日礼物

Administration
§  Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§  Oversees the preparation and update of individual Departmental Operations Manuals.
§  Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
 
Customer Service
§  Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
§  Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
§  Spends time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.
§  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§  Maintains positive guest and colleague interactions with good working relationships.
 

  
Financial
§  Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§  Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.
§  Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
§  Coordinates the preparation of the Annual Business Plan for Food and Beverage.
§  Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
§  Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.
§  Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
§  Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§  Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.
 
Marketing
§  Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.
§  Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.
§  Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
 
Operational
§  Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§  Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
§  Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
§  Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.

  
Operational (continued)
§  Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§  Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§  Ensures that all employees are up to date with the availability of seasonal and new products on the market.
§  Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
 
Personnel
§  Oversees and assists in the recruitment and selection of all Food and Beverage employees.   Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.
§  Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§  Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§  Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals.  Ensures that they in turn conduct annual Performance Development Discussions with their employees.
§  Ensures that each Head of Department plans and implements effective training programmes for their employees in coordination with the Training Manager and their Departmental Trainers.
§  Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§  Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§  Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
§  Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Feedback the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

凯悦酒店集团的信念我们关爱每一个人，让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人，正因如此，我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商和社区成员。“尽善尽美显真我”就是每时每刻都要忠于自我，做最真实的自己——专注心神、充实自我，随时准备直面外界的挑战。 酒店介绍西安君悦酒店是国内首座全钢结构的双子塔建筑，A塔是迈科中心的甲级办公区，君悦酒店位于B塔。整座建筑采用了英文字母H的造型，而位于106米高空的连廊，堪称点睛之笔，联结了AB双塔，象征古老的长安和今天活力四射的现代西安的联结纽带；也象征着丝绸之路从长安到罗马、从东方到西方的沟通；也是高效快速的工作到舒缓闲适的生活的无缝对接。 西安君悦酒店是凯悦酒店集团旗下奢华五星级品牌，位于西安市高新区锦业路CBD核心区，拥有380间客房、5个中西式特色鲜明的美味餐厅、985㎡大宴会厅和9个会议室。强大且专业的运营团队在古都西安谱写着一个又一个的优质服务故事。我们热诚地欢迎各界酒店精英加入西安君悦酒店，积极向上并充满热忱的君悦团队在西安等您。这会是一个全方位、高品质的学习成长平台，让我们迎接您的到来，见证您的成长！ 欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs，建立个人帐户以获悉更多职位信息。