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§ Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk
完全拥护和了解凯悦以人为本的原则 – 言出必行。
§ Conducting regular departmental meetings ensuring all meetings are well planned, efficient and results oriented.
进行定期的部门会议,确保所有会议计划完善,有效且以结果为导向。
§ Attends and contributes to all meetings as required.
积极参与所有要求参加的会议。
§ Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Employee Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation
了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting. complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
以礼貌和有效的方式处理客人和员工要求,如果不能及时解决,报告投诉或者问题,同时反馈迅速跟进。
§ Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
积极参与员工的福利,安全和发展,提供建设性的,真实的和熟练的反馈。
§ To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.
遵照当地法规,熟悉并执行部门相关法律事项。
§ To ensure rosters are posted and timesheets submitted on time.
确保及时提交排班和考勤。
§ Maintains positive guest and colleague interactions with good working relationships.
保持积极的客人和同事关系。
§ Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
总是实施负责的管理和行为,积极地代表酒店管理团队和凯悦国际。
§ To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel polices and procedures
确保所有员工按照雇用条件,当地法规和酒店规章制度得到公平和始终如一的对待。
§ To attend training sessions when required.
参加要求的培训。
§ To report for duty punctually, wearing the correct uniform and name badge at all times
准时报到,穿着正确的制服并佩戴正确的名牌。
§ Ensure high standards of personal presentation and grooming.
确保高标准的个人仪容仪表。
§ To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
始终提供友善,礼貌和专业的服务,并确保顾客满意
§ Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules & regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
§ To ensure that all employees attend the training sessions when required.
确保所有员工参加要求的培训。
§ To ensure that all employees report for duty punctually, wearing the correct uniform and name badges at all time.
确保所有员工准时报到,穿着正确的制服并佩戴正确的名牌。
§ To ensure that all employees maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.
确保所有员工保持高标准的个人仪表和卫生,依照酒店和部门仪容仪表的标准。
§ To ensure that all employees provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
确保所有员工始终如一的提供礼貌而专业的服务。
§ To actively cross-sell other Food & Beverage outlets.
积极地交叉销售其他餐厅的餐饮。
§ To assist in carrying out quarterly, Bi-yearly, yearly inventory of operating equipment
协助执行季度,半年,年度运营设备盘点
§ Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
承担合理的工作职责和第二职责,并根据酒店、工业和公司的需要做相应的调整。
凯悦酒店集团的信念我们关爱每一个人,让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人,正因如此,我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商和社区成员。“尽善尽美显真我”就是每时每刻都要忠于自我,做最真实的自己——专注心神、充实自我,随时准备直面外界的挑战。 酒店介绍西安君悦酒店是国内首座全钢结构的双子塔建筑,A塔是迈科中心的甲级办公区,君悦酒店位于B塔。整座建筑采用了英文字母H的造型,而位于106米高空的连廊,堪称点睛之笔,联结了AB双塔,象征古老的长安和今天活力四射的现代西安的联结纽带;也象征着丝绸之路从长安到罗马、从东方到西方的沟通;也是高效快速的工作到舒缓闲适的生活的无缝对接。 西安君悦酒店是凯悦酒店集团旗下奢华五星级品牌,位于西安市高新区锦业路CBD核心区,拥有380间客房、5个中西式特色鲜明的美味餐厅、985㎡大宴会厅和9个会议室。强大且专业的运营团队在古都西安谱写着一个又一个的优质服务故事。我们热诚地欢迎各界酒店精英加入西安君悦酒店,积极向上并充满热忱的君悦团队在西安等您。这会是一个全方位、高品质的学习成长平台,让我们迎接您的到来,见证您的成长! 欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs,建立个人帐户以获悉更多职位信息。