• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 人性化管理
• 岗位晋升
• 包吃包住
• 员工生日礼物

 
Attends and contributes to all Meetings as required. 
按要求出席所有会议并对会议做出贡献。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
Ensures all equipment are in good working condition and are duly serviced/ maintained.
确保所有的设备都能够正常运行以及定期的维修保养。
To be constantly aware of the room situation and to strive to maximise profitability for the Hotel at every available opportunity.
时刻关注房间情况,并在所有可能的情况下最大化酒店的利益。
Fully competent in Concierge, Bell Service and Airport Service operations.
在礼宾,行李和机场服务操作中都是全能的。
Has a sound updated knowledge of the local environment such as restaurants and shopping areas within the city.
对当地地理环境 都非常的熟悉,例如城市内的酒店和超市。
Has sound knowledge on the Front Office operations, ready to oversee various departments should the need arise.
非常熟悉前厅部系统操作规程,并随时准备监督和处理不同部门所将产生的需求。
Schedules self to be in the Lobby and the Front Desk during peak operation hours, constantly checking on standards of services quality of guest interaction and cleanliness.
在繁忙时段将自己定位在大堂和前台,通过与客人的相互交流来不断检查自己的服务标准。
Checks and follows up on the working order of the public areas, guest elevators, guest floors, public toilets, etc.
检查公共区域,客用电梯,客用楼层,公共卫生间,等是否正常工作。
Liaises with the Front Office Manager/ Assistant Front Office Manager on any guest related issues and complaints.
同前厅经理和前厅副经理协助处理客人投诉。
Ensures that all hotel daily events/ occurrences are logged in the Assistant Manager’s Log Book.
确保酒店每日的突发事件都记录在副理登记册上。
Obtains and updates guest history to agree standards at all time.
不断获取和更新客人历史资料。
Ensures a smooth flow of traffic at the Hotel’s front driveway.
在酒店前行车道保障正常的行车。
Handles all emergencies as laid down in the Hotel’s Emergency Manual.
处理酒店紧急事件薄上登记的紧急事件。
Assists in maintaining a high level of safety and security for guests and hotel property.
协助维护客人和酒店财产的安全。
To be fully conversant with all activities within the Hotel, Food & Beverage functions, restaurants, meeting rooms, and emergency telephone numbers and facilities.
精通酒店的各项活动,餐饮部机制,食堂,会议室,紧急电话和设施。
Ensures that the Lobby function board is up to date at all times.
确保大堂信息公布栏都是最新信息。
Ensures that all guests’ messages, mail, telexes and parcels are handled and distributed properly.
确保所有客人的信息,信件,传真和包裹都妥善安置和运送。
To co-supervise the key handling procedures, ensuring maximum security.
共同监督钥匙 的管理工作,最大限度的保障安全。
Conducts room and site inspections as requested.
在被要求时,能够对房间及其位置进行准确说明。
Works closely with Housekeeping and Engineering departments to ensure the Hotel’s public areas are impeccably clean, tidy and will-maintained at all times.
同客房和工程部紧密合作以确保酒店的公共区域能始终保持干净整洁。
To operationally assist any department or outlet in need of help.
随时为其他部门提供帮助并在需要帮助时向其他部门提出帮助请求。
Assists the Assistant Manager – Front Office in performing their duties when required.
当有需要时,协助前厅经理完成当职任务。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is actively involved in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Ensures high standards of personal presentation & grooming. 
确保始终都有高标准的形象和仪表。
Maintains positive guest and colleague interactions with good working relationships.
在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦国际。.
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.
时刻确保有责任的管理和行为，来正面地反映酒店管理团和凯悦国际。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

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