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Guest Service
客人服务
Pro-active in seeking guest contact and maintaining excellent public relations.
积极与客人联系,并维持与客人的良好关系
Establishes rapport with guests maintaining good customer relationship at all time, handling all guest complaints, requests and enquiries on hotel services
建立客户资料,并始终如一的与客人保持良好关系,根据酒店服务准则,处理客人的所有投诉,要求和问题.
Personally and frequently verifies that guests check-in/ out are receiving the best possible service in line with Hyatt International Standards.
经常去检查客人在入住和离店时都是否得到与凯悦国际标准所一致的最好的服务
Ensures that all VIP/ Long Stay Guests are met on arrival and departure
确保在所有重要人物/常住店客人入住和离店时都能在场.
Maintains high profile in the operation with guests during peak hours
在高峰期时一样保持谨慎态度..
Greets and assists at the check in of guests and ensures VIP guests are escorted to their rooms.
在客人登记时,同客人打招呼并帮助客人登记,确保护送重要人物至房间.
Ensures a speedy telephone and message service at all times for guests.
确保为客人提供随时的电话快捷和信息服务.
Ensures thorough product knowledge of all outlets and departments by all Regency Club staff
确保所有嘉宾轩员工了解部门的产品知识..
Ensures all employees maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
确保员工对酒店产品,当前促销,政策改变和适当的内部沟通都能够不断的更新.
Ensures that guest history records are up-to-date at all times
确保客人资料能够不断更新
Periodically inspects rooms to ensure cleanliness and the maintenance of rooms.
定期对房间检查,以确保房间的干净与正常保养.
Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition
不断了解新的时常发展趋势和竞争者活动,以确保在竞争之前采取措施.
Implements a consistent Guest Recognition Programmes and maintains a relevant Guest Database.
不断执行客人已知的项目,并保存相关数据.
General
总则
Attends and contributes to all Meetings as required.
出席并参与所有必需的会议。
Ensures all employees provide courteous, professional and personal service at all times.
确保所有员工始终如一的提供礼貌而专业的服务。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for prompt follow up.
礼貌而高效的处理顾客和员工的提问,在适当的时机汇报投诉和问题,并及时回馈。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety
了解雇员立法和劳资关系,严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。
Takes an active involvement in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback
积极提供有关员工的福利、安全和发展等方面的意见,实事求是的反馈现状。
Ensures excellent personal presentation & grooming
高标准的要求员工的言行举止和衣着装扮。
Maintains positive guest and colleague interactions with good working relationships
保持好积极正面的顾客关系和同事关系。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International
始终如一的提供负责的管理,成为一名优秀的凯悦国际酒店管理者。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company
承担合理的工作职责和第二职责,并根据酒店、工业和公司的需要做相应的调整。
凯悦酒店集团的信念我们关爱每一个人,让他们尽善尽美显真我。关爱源于真诚的同理心和人际关系。我们通过真诚地看待他人并将其作为独特个体来加以了解从而做到关爱他人,正因如此,我们才可以量身定制并提供个性化的体验。我们时时秉持以人为本的宗旨对待员工、客人、业主、运营商和社区成员。“尽善尽美显真我”就是每时每刻都要忠于自我,做最真实的自己——专注心神、充实自我,随时准备直面外界的挑战。 酒店介绍西安君悦酒店是国内首座全钢结构的双子塔建筑,A塔是迈科中心的甲级办公区,君悦酒店位于B塔。整座建筑采用了英文字母H的造型,而位于106米高空的连廊,堪称点睛之笔,联结了AB双塔,象征古老的长安和今天活力四射的现代西安的联结纽带;也象征着丝绸之路从长安到罗马、从东方到西方的沟通;也是高效快速的工作到舒缓闲适的生活的无缝对接。 西安君悦酒店是凯悦酒店集团旗下奢华五星级品牌,位于西安市高新区锦业路CBD核心区,拥有380间客房、5个中西式特色鲜明的美味餐厅、985㎡大宴会厅和9个会议室。强大且专业的运营团队在古都西安谱写着一个又一个的优质服务故事。我们热诚地欢迎各界酒店精英加入西安君悦酒店,积极向上并充满热忱的君悦团队在西安等您。这会是一个全方位、高品质的学习成长平台,让我们迎接您的到来,见证您的成长! 欢迎登录凯悦酒店集团招聘网站http://hyatt.jobs,建立个人帐户以获悉更多职位信息。