Guest Service Center Supervisor 总机主管
面议
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发布于 2019-11-22
Guest Service Center Supervisor 总机主管
面议
北京 | 3年以上 | 大专 | 招1人
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Duties and Supporting Responsibilities

  • 1. Having a positive attitude towards to work, be self-disciplined and self-motivated, set a good working example for all   subordinates.
  • 2. Responsible for the daily organization of the section.
  • 3. Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section
  • 4. Responsible for ensuring that clear and constant      communication lines are kept within all staff area and Hotel departments.
  • 5. To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the     hotel.
  • 6. Responsible for the ongoing communication of pertinent   information using the Telephone logbook provided to other shifts.
  • Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.
  • 7. To ensure that all computer input into the system is correct and of a consistently high nature.
  • 8. To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
  • 9. To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be action    accordingly.
  • 10. To ensure that you are completely aware of the complete    range of services and facilities that the hotel provides to its guests and visitors.
  • 11. To ensure you have a complete and thorough knowledge of      the outlets of the hotel, their operating hours and the scope of services that they provide.
  • 12. To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.
  • 13. To ensure that the Switchboard is not left unattended at any time whilst on duty.
  • 14. Responsible for the prompt and correct input of all guest messages into the system.
  • 15. To identify any faults that occur in the switchboard at any time whilst you are on duty, contact the PBX Manager or Duty Manager   depending on the roster and the fault direct to the company.
  • 16. Responsible for providing a personal, efficient, friendly and warm wakeup call service for our guests as required.
  • 17. To ensure confidentiality is adhered to in relation to all enquiries in reference to guests or staff with no exceptions.
  • 18. To maintain and be aware of the importance of guest    recognition.
  • 19. Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
  • 20. To assist and carry out other duties as required and directed.
  • 21. To be completely aware of the Fire and Emergency    procedures of the hotel and your responsibilities in an emergency.
  • 22. To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Switchboard.
  • 23. To conduct the training for PBX team
  • 24. To ensure the meal break is taken within required timeframe according to the operation need.


其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
北京东城区王府井大街269号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
北京王府井文华东方酒店坐拥紫禁城等中国地标性景观,房间面积宽绰,在北京同类型房型中首屈一指。融合现代美学与中国古典装饰意蕴,酒店设有两间餐厅和一间酒吧,均可通往宽敞的屋顶露台花园。酒店拥有享誉全球的文华东方水疗服务,提供屡获殊荣的经典康体项目。同时配有设备先进的健身中心及享有自然采光的25米长室内泳池。Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa offering signature wellness programmes, a fitness centre and a 25m indoor lap pool with sky roof, Mandarin Oriental Wangfujing will provide the ideal intimate retreat for Beijing residents and visitors alike. 
北京东城区王府井大街269号
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  • 杭州总部:0571-88866108 (9:00-18:00)
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