招聘Concierge Supervisor礼宾部主管_上海虹桥新华联索菲特大酒店招聘信息-最佳东方

专业知识技能：

1. 掌握礼宾部工作知识并且十分熟悉礼宾部日常运行

2. 熟悉各类相关信息，尽力为客人解决问题

3. 良好的英语能力

4. 良好的管理技能，强调“人性化管理”

5. 良好的沟通技巧

6. 良好的组织以及解决问题的能力

Job Knowledge / Skill:

1. Good knowledge and very familiar with concierge operation

2. Good knowledge of local area information, handle guest request efficiently

3. Good English language skill

4. Good supervisory skill, with emphasis on “ people management”

5. Good communication skill

Management Duties and Responsibilities

1. Supervise and delegate duties to Bellman, Doorman and Driver

2. Train all associates on the job

3. Ensure a clear accurate shift handover communication on a daily basis.

4. Ensure all guest baggage are delivered promptly to their rooms after registration

5. Coordinate the delivery and collection of tour/ group baggage upon arrival and departure Ensure that at all times the loading/ unloading of tour bags to be done at the appointed area outside the main entrance with no obstruction by the baggage van at the entrance

6. Ensure all baggage held for long term storage are recorded and claim tickets issued to guests

7. Ensure stored luggage is kept safe and secure

8. Ensure that trolleys are accounted for on every shift and are stacked in a neat and orderly manner

9. Ensure all working files and records pertaining to guest services are accurately recorded, maintained and updated

管理职责

1. 监督和分派任务给行李员、迎宾员、司机，确保每日进行清析准确的换班交流

2. 在工作中培训所有员工。

3. 确保每天交接班沟通的清晰与准确。

4. 确保客人登记完毕后，行李被迅速地送到客人房间

5. 当团队行李抵/离店时，确保在门口指定的地方装/卸行李；行李车按指示停在门口，防止正门交通阻塞

6. 确保所有长期寄存的行李都被登记并将行李寄存牌交给客人

7. 确保寄存行李的安全

8. 确保每一班手推车交接并且被整齐和有次序的摆放

9. 确保所有属于对客服务的文件、记录被准确的记录、维护和更新

上海新华联索菲特大酒店融合巴黎式典雅与上海式风情，外观借鉴法式古典之源与上海现代之魂，尽显建筑美学。坐落于上海虹桥商务区的优越地段，酒店距离虹桥枢纽仅5分钟车程，距离上海虹桥机场仅3公里，毗邻上海国家会展中心，并有免费班车接送。酒店拥有356间装修典雅的客房，1027平米的豪华宴会厅可轻松容纳900人举办会议和就会，另外酒店设有中、西、日式餐厅及专业酒吧，为宾客打造卓越的商务休闲以及餐饮体验。