招聘Ambassador 服务经理_长沙梅溪湖金茂豪华精选酒店招聘信息-最佳东方

Job Summary:

岗位职责要求：

1. 给予每一位客人最热情的问候并不断地寻求机会发展对客服务。为所有SPG俱乐部会员和VIP客人提供优质高效率的服务。帮助客人确保他们从入住到离店的入住期间得到最好的照顾。和其他相关部门协调提供好客人的需求。
To provide the warmest greeting to each guest and seek opportunities to continually improve guest service. To provide personalized and prompt service to all SPG and VIP guests from arrival to departure. Assist guests to ensure that they receive utmost care during their stay. Coordinates with all concerned departments to fulfill guest needs.
2. 为酒店VIP客人提供专属的Ambassador 服务，使得客人得到最优质的服务、最好的照顾、以及独特的入住体验。
To provide the Ambassador service for VIP guests from arrival to departure. To provide personalized and prompt service to VIP guests. Assist guests to ensure that they receive utmost care during their stay.
3. 建立良好的宾客关系赢得客人的忠实感；
Establishes relationships with guests to delight and gain loyalty;
4. 采取合适的行动解决客人的投诉；
Take appropriate action to resolve guest complaints;
5. 从VIP客人预抵、抵达、入住至离店加强品牌的标准和程序；
Enforces all brand standards and procedures from VIP guests, pre-arrival, to their arrival, during their stay till their departure;
6. 主动解决客人的要求并且追踪有关部门确保客人的要求得到满足；
Take personalresponsibility for guest requests, follows up with
relevant department toensure the request has been acted;
7. 熟悉酒店周边环境，如本市的餐饮购物等相关信息；
To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.
8. 具有资深贴身管家经验，且熟悉餐饮服务流程；
Experience of Senior Butler also familiar with Food & Beverage service process.
9. 熟悉贵宾，SPG俱乐部会员、常客以及长住客人。建立良好关系并提供个性化和超值服务；
Identify VIP, SPG member, regular and long staying guest, develop rapport to offer personalized service and assistance;
10. 向上级报告酒店在营业中存在的不足与缺陷;
Report to management on deficiencies and irregularities noted in the operation;
11. 根据酒店运营需要，在部门的安排下，随时参与酒店各运营部门的服务工作。
According to the operation needs,assist in operation department service under arrangement.
12. 掌握运营部门相应知识并且十分熟悉接待服务类日常运行；
Full knowledge of hotel operation & hospitality industry;
13. 出现在大堂并使其始终保持干净，整洁；
Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times;
14. 维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助。收集客人邮箱地址，建议客人收到总部发的客人意见调查表后帮助填写。
Maintain effective guest relations, builds rapport and offer personalized service and assistance. Collect guest email address, ask for guest help to fill out the GSI survey when they receive it from Head Office.
15. 负责Ambassador 服务团队的培训；
Assist in Ambassador Service Team training;

酒店：目的地释义长沙梅溪湖金茂豪华精选（The Luxury Collection）酒店于2016年9月盛大开业。酒店是由万豪国际酒店集团管理，由中国金茂集团投资的国际五星级奢华酒店。酒店坐落于长沙国家级湘江新区核心地带梅溪湖国际新城，地理位置优越，比邻传奇大师扎哈.哈迪德的绝世之作-梅溪湖国际文化艺术中心。万豪国际酒店集团旗下拥有30个酒店品牌,而诞生于亚平宁半岛-意大利的豪华精选品牌历史可追溯于1906年，它是万豪集团旗下八大奢华品牌之一（丽思卡尔顿、瑞吉、JW万豪、豪华精选、W、宝格丽、艾迪逊、丽思卡尔顿隐世精品度假）。如今豪华精选将其欧洲血统融入具有三千多年历史文化沉淀、全国三大文化流派之一的湖湘文化所在地-长沙，将品牌三大核心价值：地道风情、独一无二、独特体验与长沙深厚的历史文化底蕴结合并发挥到极致。酒店总建筑面积56,000余平方米，共设304间客房/套房。酒店建筑由凯里森建筑设计院操刀，室内设计则由国际顶级设计公司HBA及ROCKWELL团队倾心打造，奢华摩登的风格彰显豪华精选品牌的定位。长沙梅溪湖金茂豪华精选酒店诚邀您的加入，让我们一同开启卓越至拥精华，荟萃百年经典，传递今时非凡，为环球旅行家提供难忘的旅行体验。HOTELS THAT DEFINETHE DESTINATIONMeixi Lake Hotel, a Luxury Collection Hotel, Changsha, has its grand opened in Sep. 2016. It is an international 5-Star luxury hotel managed by Marriott International, Inc. and owned by Jin Mao GroupChina. Located in the Center of National Xiangjiang New Development District in Meixi Lake new town Changsha, the hotel occupies the highly desirable address which is next door to the notable MeiXi Lake International Culture & Artistic Center designed by legendary Zaha Hadid.Marriott International, Inc. manages 30 hotel brands . The Luxury Collection Hotels &Resorts fromApennine Peninsula - Italy traces its heritage to 1906. It is one of the hotelbrands under Marriott’s Luxury Category (Ritz-Carlton,St. Regis,JW Marriott, The Luxury Collection,W,Bvlgari,Edition,Ritz-Carlton Reserve). Now, the brand embraces its European lineage into Changsha, the original city of Hu Xiang culture with over 3000 years history. “Indigenous, Rare ,Experience”, the 3 core values of Luxury Collection will be well delivered together with the profound historic culture of Changsha.There are 304 spacious guest rooms and suites in the hotel with construction space totaling 56,000 square meters. The luxury and modern architectural and inner space is designed by HBA and ROCKWELL,the world’s top tier companies which manifests the positioning of Luxury Collection brand.We sincerely invite you to join our Meixi Lake Hotel, a Luxury Collection Hotel, Changsha Family. Let us together access the portal toexcellence and guide those global explorers to experience over possessions.