职位描述
Do you see yourself as a Hotel Receptionist or Butler?
您认为自己是优秀的酒店前台接待或者管家吗？
What's your passion? Whether you're into tennis, shopping or karaoke, at the Silver Chest we're interested in YOU. At the Silver Chest we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在银柜精品酒店，我们都对您非常欢迎。银柜精品酒店希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人 － 那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。
Job Description,
工作职责:
• Under the general direction of the Front Office Manager or his / her delegate and within the limits of established Hotels Group brand and local policies and procedures, responsible for all activities relevant such as the reception, check in/out, rooming of all Hotel guests, and assisting them with inquiries.
按照酒店标准，在前台经理或经理代表领导下，负责前台相关事宜如：接待客人、登记入住及结账、为客人安排房间及兑换外币、按照要求对客人提供帮助。
• Be familiar with all the special promotions and actively promoted, such as: seasonal package, frequent privilege
熟知所有特别促销活动并积极推销，如：季节性套餐计划、常客优惠计划、各种打包促销• Properly operate the equipments & facilities, take good care of property sector.
正确操作使用工作中的设施设备，爱护部门财产。
• Be familiar with the first aid and fire emergency procedures.
熟悉急救以及火灾和紧急事故步骤，安全理智地操作设备。
• Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests.
• 和同事之间，部门之间，领导之间，保持沟通，互相信任，合作共赢，给客人提供令人难忘的住宿体验
• Accept colleagues from different countries with different ideas and cooperate effectively.
接受不同文化、不同理念的国家和同事，并有效合作。
• Take an active part in department meeting, training; provide suggestion to enhance guest satisfaction.
积极参加部门会议、培训，提出有助于改善及提高客人入住满意度的建议。
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于助人的态度迎接客人，并尽量了解和称呼客人的名字，给客人宾至如归的归属感。
• Collect guests’ profiles to acknowledge their favour on food, beverage etc.
收集客人的资料，尽可能多的掌握客人的信息，了解他们对食物、饮料的喜好；以及他们对房间的特殊要求。
• Anticipate guests’ needs and resolve in advance.
预测客人的需求并在其提出之前给予解决。
• Introduce occupational health and hygiene responsibility consciousness of rules and regulations, ensure that all procedures are carried out in accordance with the safety guidelines.
引入职业健康和卫生责任规章制度意识，确保所有的程序都按照部门指导方针安全执行。
• Strengthen the sense of responsibility，abide by the professional health and life safety legislation.
加强责任意识，遵守职业健康和人生安全相关的立法、规章制度。
职位资格和技能
Ideally, you'll have
我们希望我们的候选人
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to read and write English.
能够读写英语。
• Proficient in the use of Microsoft Office and Front Office System.
熟练使用微软办公软件和前台系统。
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
具有高中学历或酒店行政管理，酒店管理或相关的职业证书。
• At least 1year F&B or guest service experience.
拥有1年餐饮或宾客服务工作经验。
In return, we'll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we'll give you Room to be yourself.
So what's your passion? Please get in touch and tell us how you can bring your individual skills to the Silver Chest.
To find out more about us and apply for this or any other jobs with the Silver Chest please contact us。 
Email：info@silverchesthotel.com  合则约见！
作为回报，我们将为您提供优厚的待遇以及与一支出色团队共事的机会。最重要的是，我们将为您提供尽炫自我的空间。
 

      昆明第一家，也是唯一一家的精品酒店，昆明银柜精品酒店，The Silver Chest Boutique Hotel, 隐匿于昆明闹市中心的端庄大院中，第一年试营业就获得了“中国最佳设计酒店“大奖，多次被业内媒体报道，更是荣登tripadvisor昆明地区第一名。以保护历史建筑，还原民国人文气质生活为主调的昆明银柜精品酒店， 共设有客房15间豪华客房，并配有完善的配套设施，包括餐厅、酒廊、读书馆。院内鸟语花香，安静闲雅，私人管家以热情、周到、细致的服务，迎接着来自世界各地的宾客。    而现在，你可以有机会在这样的环境中工作了，要帮它招聘了，书香、鸟鸣、四季鲜花不败、不闻尘世喧嚣、绝佳的工作环境...幸福真的不止在梦里。