确定所分配的客户潜力，依照IHG酒店业务拓展标准操作程序制定客户计划。Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures
•      发展分配给的客户群，完成设定的目标并使收益最大化。Develop the assigned account portfolio to meet set goals and maximise profitability
•      收集当前和预期客户/联系人的信息，以获得更多的业务。Gather information on current and prospective clients / contacts to generate incremental business
•      有效控制销售支出。Maintain effective control of sales expenses
•      同时使用客户互动和公共可用工具来监督与酒店和客户行业相关的竞争对手活动，并按照酒店程序与重要相关部门分享相关信息。Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
•     向管理层提供市场状况变化的反馈，包括竞争和市场动向。Provide feedback to management on changing market conditions, including competition and market trends
•    适当时，使销售总监参与销售拜访和销售会议。Involve Director of Sales where appropriate on sales calls and sales meetings
•     与上级领导交流他/她所遇到的问题及其它相关信息。Communicate to his/her superior any issues encountered and other relevant information
•    出席并参与培训课程、每日例会及要求的其它会议。Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
•    适用时，监督、指导和培训销售主任和销售协调员执行其职责。
Where applicable, supervise, manage and train Sales Executives and Sales Coordinators in carrying out their responsibilities
在自己的客户群内建立关系网，发展与重点决策人和其他相关人员的关系。Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
•    组织客户会议并计划和协调酒店现场考察。Conduct client meetings as well as planning and coordinating site introduction tours and inspections.
•      处理并管理客户的询价或问题。Handle and manage clients’ queries or issues
•      积极主动负责跟进新销售线索，提升宾客体验。Be proactive and responsible for the follow up of new sales leads to enhance guest experience
•     发展并维护与业务供应方的联系（MICE策划公司；旅行社等）。Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)
•      确保在所提供的销售系统中（即Delphi，Opera 等）及时准确的更新所有活动的准确记录，以便将来参考与管理。Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
•     更新客户和联系档案，附有客户计划，确保信息‘实时有效’以供行动Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action。Receive interviewees and keep their materials.
•      为酒店和品牌在当地社区中打造认知度和知名度。Develop awareness and reputation of the hotel and the brand in the local community.
•      执行分配的其他工作。Perform other duties as assigned.

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