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概述SCOPE
根据诺金标准,确保客人收到专业而周到的服务
To ensure guests are provided with professional and courteous services according to Nuo’s standard.
主要职责MAIN RESPONSIBILITIES
§ 确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
§ 对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 按照要求维持所有物品和客用品的标准库存量。
Maintains par stocks of all equipment and guest supplies as required.
§ 根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
§ 向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
§ 在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
Commanding a prestigious address on Chang’an Avenue, Beijing Hotel NUO is one of China’s most historic luxury accommodations, standing proud through a century of boundless change. From the grand French facade to its broad marble staircase, polished 1920s dance floor and period-styled rooms and suites, Beijing Hotel NUO is a unique treat for guests with a passion for old-world sophistication. Sophisticated dining is a hallmark of the NUO brand. From East 33 to Writers Bar, our culinary team using carefully sourced ingredients and brings years of fine dining craft and inspiration to each dish. Beijing Hotel NUO also offers a uniquely historic setting for executive board meetings, product launches, gala dinners and weddings. Hotel prides itself on flawless planning, tailored service and creative catering to deliver memorable events that exceed expectations. 北京饭店诺金位于中国首都-北京的市中心,是中国历史最悠久的奢华酒店之一,毗邻昔日皇宫紫禁城,漫步五分钟即可抵达天安门、人民大会堂、国家大剧院,与繁华的王府井商业街仅咫尺之遥。 1917年酒店正式营业,以当时领先的电梯、独立卫浴设施、电话以及私密贴心的服务,令全国瞩目。当年的“作家酒吧”,曾为剧作家萧伯纳,诗人泰戈尔,学者郭沫若先生注入无数创作灵感。孙中山先生,蒙哥马利元帅等对中国及世界历史进程产生影响的先驱也曾下榻于此。建国初期,毛泽东,周恩来,朱德等国家领导人也曾在此宴请、接见外宾。酒店拥有九间传承套房,均以曾下榻的中外历史人物命名,房间至今仍保留着当年的陈设。 从高雅的法式外墙到宽敞的大理石楼梯,从上世纪20年代保留至今依旧光可鉴人的舞池到风格各异的客房和套房,北京饭店诺金不断吸引着那些钟爱古典精致美感的客人。 北京饭店诺金致力于打造地道风味佳肴。东33餐厅及作家酒吧的厨师团队将久经锤炼的烹饪工艺和创意灵感完美结合,为您精心奉上每一道菜品。 北京饭店诺金还为举办董事会会议、产品发布、庆典晚宴及婚礼提供了独具一格的会议场地。诺金以量身定制的会议服务和创意的餐饮佳肴为傲,为客人提供超出预期的难忘体验。