招聘Guest Service Center Supervisor宾客服务中心主管_张家口崇礼富龙假日度假酒店 Holiday Inn Resort Zhangjiakou Chongli招聘信息-最佳东方

· Directs, supervises and coordinates the activities in Telecommunication department

· 指导、监督和协调电信部的活动

· Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

· 开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务

· Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

· 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施

· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

· 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施

· Establishes and maintains effective employee relations

· 与员工建立并保持良好的工作关系

· Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation

· 组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行

· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

· 对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好

· Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

· 确保所有电信设备的维护均得到有效外包，并对其实施预防性维护

· Maintains up to date list of all telecommunication equipment

· 更新列有所有电信设备的清单

· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

· 监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上

· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

· 就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决

· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

· 保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录

· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses

· 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照

· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

· 进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级

· Prepares and controls departmental budgeted

· 准备并控制部门预算

· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

· 参加由外单位组织的电信研讨会、产品知识讲座和演示。

· Performs related duties and special projects as assigned

· 完成被分派的相关工作任务和特殊项目

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行交接班说明工作，确定了解酒店活动和运营要求

· Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration

· 在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日

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