Guest Experience Team Leader 客户关系主管
6千-7千
投递简历
发布于 11:41
Guest Experience Team Leader 客户关系主管
6千-7千
上海 | 1年以上 | 大专 | 招1人
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职位描述

-Has full awareness, manages and supervises all tasks of his/her team members.

-Monitors guest experience team members to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

-Monitors team members to ensure that repeat guests and other VIP's receive special recognition and service.

- Inspects all VIP rooms prior to arrival.

-Registers and rooms all arrivals according to established procedures.

- Performs check-in, check-out and room change procedures and ensures that all data are entered completely into the hotel systems in accordance with reservation.

- Maintains cashier float and ensures accurate daily report of all money received.

- Cashes hotel guest's travellers checks and assists with currency exchange.

- Keeps abreast of all modifications to accounting policies and procedures.

- Liaises with other departments and necessary outside contracts to ensure excellent service delivery.

-Oversees maintenance of efficient repeat guest history system.

-Promotes Inter-Hotel sales and in-house facilities.

-Reviews arrival lists for all arrivals and allocates all rooms accordingly. And follow up with other departments regarding amenities and room set-up.

- Appraises appearance, discipline and efficiency of all team members under direct supervision and initiates immediate remedial action if necessary.

-Checks night report, prepares the morning report, and prepares all necessary forms for the guest arrival on night shift.

-Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.

- Maintains exemplary department standards of behaviour and appearance and attitude.

-Be fully aware of the Credit policy.

-Has full knowledge of Swire Hotels standards.

-Performs related duties and special projects assigned.



其他要求
国际联号工作经历:优先
语言能力:英语-熟练 中国普通话-熟练
计算机能力:熟练
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公司地址
上海市静安区石门一路366号
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卓越雇主
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
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上海市静安区石门一路366号
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