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-Has full awareness, manages and supervises all tasks of his/her team members.
-Monitors guest experience team members to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
-Monitors team members to ensure that repeat guests and other VIP's receive special recognition and service.
- Inspects all VIP rooms prior to arrival.
-Registers and rooms all arrivals according to established procedures.
- Performs check-in, check-out and room change procedures and ensures that all data are entered completely into the hotel systems in accordance with reservation.
- Maintains cashier float and ensures accurate daily report of all money received.
- Cashes hotel guest's travellers checks and assists with currency exchange.
- Keeps abreast of all modifications to accounting policies and procedures.
- Liaises with other departments and necessary outside contracts to ensure excellent service delivery.
-Oversees maintenance of efficient repeat guest history system.
-Promotes Inter-Hotel sales and in-house facilities.
-Reviews arrival lists for all arrivals and allocates all rooms accordingly. And follow up with other departments regarding amenities and room set-up.
- Appraises appearance, discipline and efficiency of all team members under direct supervision and initiates immediate remedial action if necessary.
-Checks night report, prepares the morning report, and prepares all necessary forms for the guest arrival on night shift.
-Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
- Maintains exemplary department standards of behaviour and appearance and attitude.
-Be fully aware of the Credit policy.
-Has full knowledge of Swire Hotels standards.
-Performs related duties and special projects assigned.
镛舍坐落上海核心地段兴业太古汇内,毗邻繁华的南京西路,由111间酒店客房和102间镛舍服务式住宅。酒店室内设计由著名米兰室内设计师Piero Lissoni操刀设计,诠释简约与精致的平衡,同时融合上海本地特色,全新展示了现代化简约风格。分布于酒店各处的精选艺术品糅合了当地特质,让宾客在镛舍内即可领略申城文化底蕴。别具一格的客房设计拥有特大户外露台,营造安逸宁静、简约优雅的舒适空间,令宾客能细细品味上海的历史遗韵和都市活力。镛舍的命名贯彻「居舍系列」品牌的风格,与该系列旗下其他酒店一脉相承,延续「居舍系列」的定位及理念。氛围和谐而豪华,提供高格调个性化服务,为宾客缔造宾至如归的亲切感。酒店名字的「Middle」源于其所在位置「大中里」的「中」字,大中里为上海别具历史文化气息的地区之一。安居之余,镛舍还汇集了三家别具一格的餐厅酒吧,提供多样的选择,让宾客坐享不同风味的美食:Café Gray Deluxe ——镛舍将香港奕居的标志性餐厅Café Gray Deluxe带到上海,开设其姐妹餐厅。除此之外,Café Gray Deluxe还拥有沪上最佳观景露台之一,环绕式景观搭配葱茏绿植与现代风格家具装饰,适合在温暖季节于户外用餐和畅饮小聚。Frasca——质朴活泼而精致的意大利餐厅Frasca完美呈现传统意式风情。Frasca精选当地农场的新鲜原料及意大利进口的顶级食材,酒单则囊括了经典鸡尾酒、大量精选意大利啤酒、渣酿白兰地(格拉巴酒)以及丰富的意式葡萄酒,为宾客带来酣畅美味与感官盛宴。随堂里——随堂里名字寓意随性、自由、幸福。随堂将为食客带来可供分享,创意满满的精致菜品。其精心烹制的现代创意中餐包含粤式、四川以及上海元素风味,将现代烹饪技艺与传统中式美食完美融合。如欲了解详情,请浏览 https://www.thehousecollective.com/en/the-middle-house/