招聘礼宾司 Chief Concierge (服务经理-礼宾部 Service Manager - Concierge)

岗位职责/Job Responsibilities

- 直接负责礼宾部的工作。确保所有的员工遵守酒店的店规店纪。负责所管辖区域员工的工作情况。
   Controls and directs the entire section within the framework as defined in the organization chart. To ensure all employees and sub-ordinates adhere to the Hotel rules and regulations. To supervise and delegate duties to all staff within the section and to prepare their work schedules as required.
- 负责管理行李房，确保所有的行李有行李标签并且存放在合适的位置。
   Maintains and controls the use of the luggage room, ensuring that luggage is properly stored and labeled at all times.
- 提供客人感兴趣的事情如：酒店服务，本地风景区，餐厅，医生，观光点等方面信息。
   Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- 督导员工的日常工作情况－门童应于酒店门口问候客人、行李员帮助客人提行李、引领客人进房、日常的分送及交通安排工作。
   Monitors, that the Concierge staff is engaged in their daily duties – greeting of guests at entrance, carrying baggage, rooming of guests, daily directory postings, transfer arrangements.
- 具有解决问题，推理，号召，组织和培训能力。
   Problem solving, motivating, organizational and training abilities.

岗位要求/Job Requirements
- 2-3年同等岗位品牌酒店工作经验。
   2-3 years working experience with same position in Brand Hotel.
- 良好的英文口头表达和书面表达能力。
   Facility English in written and verbal communication.
- 熟练使用微软办公软件和前台系统。
   Proficient in the use of Microsoft Office and Front Office System.
- 具有解决问题和组织能力。
   Problem solving and organizational abilities.

- 温馨提示：投递简历时请务必附上近期证件照。

Kindly remind: Please attached your latest photo on your CV when you apply for us.

苏州园区香格里拉坐落于苏州工业园区协鑫广场，共有303 间现代风格的客房及套房。酒店所在的协鑫广场是一处集地标酒店、零售店铺及住宅空间为一身的城市综合体。酒店客房坐拥金鸡湖的水光山色，内饰装潢尽显艺术不凡品味。酒店地处园区黄金地段，交通便利，可方便前往苏州市内多处文化及休闲景点，是您在城中的理想下榻之选。位于酒店 31 层的豪华阁贵宾廊提供一系列个性化升级礼遇，为商务及休闲宾客营造一方都市之中的清静绿洲。酒店内的两家餐厅分别供应正宗淮扬美食及缤纷环球菜品，可满足高档或休闲餐饮需求。餐厅内设有剧院式现场烹饪台及私人用餐区，同时供应环球自助餐及精品单点菜单。结束了一天的工作或观光，宾客可以在环境优美、功能完善的健身及休闲设施中放松身心——在室内恒温泳池畅快潜游，在健身房塑造理想体态，或者在水疗护理的温柔呵护中深深沉醉。· 303间客房与套房· 两家餐厅及大堂酒廊· 邻近金鸡湖风景区、苏州国际博览中心及苏州文化艺术中心。 Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou is housed in GCL Plaza, a landmark hotel, retail and residential development. The hotel features art-infused rooms with sweeping views of the nearby Jinji Lake. Its prime location, within the heart of Suzhou Industrial Park, offers easy access to Suzhou’s many cultural and lifestyle attractions, serving as your carefree urban haven to call home while in the city.The Horizon Club Lounge, located on the 31st floor, is an oasis of enhanced personalized privileges for business and leisure travellers alike. The hotel’s 2 restaurants present fine-dining and casual culinary journeys with authentic Huaiyang cuisine as well as diverse global flavours. Dining options encompass theatrical live-cooking stations, private dining, international buffets and exquisite a la carte selections.Unwind after a day of business or sightseeing in the stylish and comprehensive fitness and recreation facilities. Enjoy a refreshing dip in the indoor heated pool, stay in shape with a workout, any hour of the day, or wind down with a blissful luxury spa ritual. · 303 rooms and suites· 2 restaurants and lobby lounge· Adjacent to Jinji Lake, Suzhou Expo Centre and Suzhou Culture and Arts Centre