招聘助理经理，人才发展_香港新世界集团成员-K11 Concepts Limited招聘信息-最佳东方

岗位职责:

Specific Role & Responsibilities:
Build you own credibility and confidence as a successful Assistant Manager in TD team, focus on deliver recurring programme and provide field support to K11 Art Mall performance, general job roles and responsibilities are listed below:

1. Training and Learning Processes Management:
• Act as K11 Cultural Ambassador - leverage and promote K11 culture and initiatives, including the Artisanal Movement and K11 VMV.
• Programme Development - apply blueprint and create, revamp, or develop learning programmes including update information due to changes in business processes, localize learning materials, and provide high quality content and layout design.
• Recurring Programme Delivery - conduct and facilitate existing mall training & talent developing programmes, ensure content is up to date and aligned with K11 academy requirements.
• Field Coaching - closely collaborate across operational departments and conduct field coaching with clear set of criteria, timelines, and measureable outcomes. Track effectiveness and develop follow up reports related to field coaching period as required.
• Support Art Mall Tenant Performance Enhancement - proactively collaborate with operational departments of Shanghai K11 to identify Art Mall tenants’ service performance gap according to K11 standards and provide training related programme or action to ensure overall K11 Art Mall is deliver service excellence.
• Programme Evaluation and Effectiveness Follow Up - provide regular feedback on Art Mall programmes and initiatives effectiveness to further identify training needs and improve existing programmes and initiatives when needed.

2. Logistics and Administration Support:
• Knowledge Capital Management - keep updated database and consolidate monthly report, brand book and calendar in an orderly and easily retrieved manner. Ensure accurate, correct documentation according to established templates.
• Administration management - keep overall administration consistency and suggest ideas to keep on improving overall department efficiency.
• Logistical Support - connect with stakeholders in communicating administrative and logistic arrangements to ensure high-standard venue environment by in-advance room booking, maintain proper venue condition before and after learning activities, and prepare materials as needed.

3. Other Responsibilities:
• Task Analysis - gather background and supplemental information as needed. Regularly attend necessary office gathering and mall briefing to ensure adequate knowledge and understanding to support supervisors when needed.
• Market Intelligence - proactively gain and share knowledge of competitor malls (brand, product and services) on a regular basis.
• Continuing Professional Development - update job knowledge by participating in educational opportunities and continuous self-improvement, maintain a keen understanding of training trends, developments and best practices.
• Support other region’s training and talent development activities when needed
• Resolve any specific problems and tailor solution as necessary.
• Handle ad hoc tasks or projects as assigned.

任职资格:

Qualifications and Requirements
RECRUITMENT INDICATORS:
• Previous experience in field coaching and frontline training delivery with sizeable and fast-changing organization (3 – 5 years), trendy or well-reputed customer experience brand will be an advance.
• Commercial awareness and understanding on Retail KPIs.
• Able to turn negative message into positive and motivational message.
• Proven track record of independent working and self-management to organize personal/training schedule.
• Personal image presentable, dress appropriately when station in Art Mall during field training and onsite coaching.
• Excellent interpersonal & communication skills.
• Comfortable seeking feedback and working in a challenging environment.
• Open-minded, positive, self-motivated and self-directed.
• Passionate and a good team player.
• Capable to work at other timeslots according to art mall opening hours (10am – 11pm) or over weekend based on business needs.

K11 集团由著名企业家郑志刚博士（Adrian Cheng）于2008年创立。其独特的品牌理念将艺术和商业相互融合，并在大中华区以至世界拥有多个品牌。筹备10年，K11集团创立至今，具前瞻性的文化零售概念项目 K11 MUSEA，已于2019年8月盛大开幕。创办人郑志刚的愿景是将K11 MUSEA打造成香港的文化硅谷，创建尖沙咀海滨上的文化零售新地标，继续推动创意、文化和创新的力量。除了 K11购物艺术中心，K11 集团破格意念亦包括为新世代创立的写字楼K11 ATELIER；尊贵寓所K11 ARTUS；开放式教育平台 K11 KULTURE ACADEMY；利用崭新科技推动的顾问及市场调查机构 K11 Future Taskforce；首间扶植中国艺术家及策展人的非营利机构K11 Art Foundation；以及首间以保留及传承中国传统手工艺的文化基金会K11 Craft & Guild。透过 K11 集团体现了创办人郑志刚对革新，创作和文化的不懈追求，为中国千禧世代塑造崭新国际定位，建立智慧交流。K11 更荣获快公司 (Fast Company) 评为 2019 年全球城市发展和房地产领域中具创新力企业之一。 K11是新世界集团旗下国际高端生活方式品牌，新世界集团扎根香港50年，一直致力提升生活标准。为了让你在来港发展时有更全面及舒适的生活体验，我们特意成立了“连系新世界”专页，为你详尽介绍各种服务，包括在港租房买房、教育、医疗、保险、购物和租写字楼等全面资讯及为来港人士而设的专属优惠，满足你所有的生活所需。集团更同时提供不同工作机遇，让你大展所长。广州K11：广州K11负责K11购物艺术中心及办公楼K11 ATELIER的运营管理，秉承集团独特的“文化零售概念”，贯彻文化创意与商业的跨界结合。坐落在广州CBD珠江新城核心的广州周大福金融中心，是一个集高端购物、娱乐、办公、居住于一体综合性商业体，总楼层116层，共530米，是全球十大的摩天建筑之一。