招聘资深/皇冠会务统筹经理_上海建工浦江皇冠假日酒店招聘信息-最佳东方

job overview
The Crowne Meetings Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Crowne Meetings Events team members.
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:
Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Duties and Responsibilities
FINANCIAL RETURNS
Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
Prepare Weekly Events Forecast and seize upselling opportunities
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
Supervise the timely delivery of Master Invoice to customers and facilitate payment
Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated
PEOPLE
Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services as required
Communicate to his/her superior any issues encountered and other relevant information
Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities
GUEST EXPERIENCE
In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience
Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities
RESPONSIBLE BUSINESS
Develop awareness and reputation of the hotel and the brand in the local community
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

Perform other duties as assigned.
aCCOUNTABILITY
This is a middle level MICE Events position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.
Performance of this role should be measured by the following key metrics:
Key Performance Objectives set annually （as per IHG policy）
Process compliance as the indicated compliance in the Standard Operating Procedures
Lead Handover Quality
Other Events KPIs
Repeat sale or upselling revenue
Customer feedback/satisfaction
QUALIFICATIONS AND REQUIREMENTS
Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.
Expected to possess the following skills:
Good communication and negotiation skills
Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required
Strong organisational skills required to maintain electronic and paper filing systems
Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
Excellent PC skills （including MS Office）

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