招聘皇冠会务统筹主任_上海建工浦江皇冠假日酒店招聘信息-最佳东方

FINANCIAL RETURNS

· Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience

· Prepare Weekly Events Forecast and seize upselling opportunities

· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction

· Ensure timely delivery of Master Invoice to customers and facilitate payment

· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated & reconciled

PEOPLE

· Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when necessary

· Communicate to his/her superior any issues encountered and other relevant information

· Attend and participate in training sessions, daily briefings and other meetings as required

· Where applicable, supervise, guide and train Crowne Meetings Events Coordinators in carrying out their responsibilities

GUEST EXPERIENCE

· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

· Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience

· Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

· Ensure the organisation of post-event calls and Feedback Survey collection, and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS

· Develop awareness and reputation of the hotel and the brand in the local community

· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

Perform other duties as assigned.

Degree or Diploma, and a minimum of one year of relevant experience in meeting planning. Relevant experience in the service industry would be an advantage. Type and level of experience required may vary slightly based on size and complexity of operation.

Expected to possess the following skills:

· Good communication and negotiation skills

· Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required

· Strong organisational skills required to maintain electronic and paper filing systems

· Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

· Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

· Excellent PC skills (including MS Office)

浦江启航、点亮梦想！上海建工浦江皇冠假日酒店上海建工浦江皇冠假日酒店是由上海建工房产有限公司投资建造的，由洲际酒店集团旗下皇冠假日品牌管理。酒店位于闵行区陈行路浦秀路，临近浦江高科技园区及漕河泾出口加工区、世博展览中心、梅赛德斯奔驰中心、东方体育中心、上海迪士尼度假区，地理位置优越。酒店交通便利，附近有多条公交线路，并且靠近地铁8号线浦江镇站。酒店拥有319间豪华客房，三个别具风格的咖啡厅、中餐厅、特色餐厅和连接外部的大堂酒吧。酒店拥有两间大型无柱宴会厅，是各类大型会议和社会活动的首选之地。1300平米的绿色草坪花园成为结婚新人举行婚礼的盛大殿堂。皇冠假日酒店及度假村的目标是让宾客在商务旅行时轻松掌控取得成功所需的一切。那正是您发挥作用之处。当您成为皇冠假日酒店及度假村品牌的一员，您拥有的不仅仅是一个头衔。如果您与Gina一样擅长羽毛球，并喜欢阅读，您身上就具备我们看重的品质——也就是让您与众不同的那些个人天赋、爱好与梦想。皇冠假日酒店正在寻找Gina这样的人才：充满活力、信心十足、雄心勃勃，在自己的岗位上出色表现，同时帮助我们的宾客也取得成功。如果您是一个具有优秀品德、充满活力、信心十足、雄心壮志，能够在自己的岗位上表现出色，并能使我们的宾客对酒店感到十分满意的人，那还犹豫什么！？加入我们的团队，成为上海建工浦江皇冠假日酒店的一员！作为努力工作的回报，您将享受优渥的薪酬和福利，此外，由于您的职业生涯将与您自身一样独一无二，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。您的职业生涯将与您自身一样独一无二！（非中介，不收费）您可以访问www.ihgjobs.cn 了解更多信息，并投递简历。同时，欢迎您直接参加我们的现场招聘会日期：每周一至每周五下午13：30－16：30 （节假日除外）地点：上海闵行区浦江镇陈行公路3701号（近浦秀路）地下一层人力资源部面试要求：请携带一张一寸彩色免冠近照、身份证、简历、相关学历及资格证明复印件交通：地铁8号线浦江镇站2号口出站，步行大约二十分钟或骑车约八分钟即可到达。