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Position Specification
Title: Concierge Manager
Company: GSA Property Management (Shanghai) Ltd Beijing Branch
Location: Beijing
Working Period: Full time
Reports to: Director of Operations, GSA China
Overview of the Company GSA Group is the first truly global leader in student accommodation. With nearly twenty-five years’ experience in creating and driving the sector, we are the authority in understanding the opportunities presented by continual expansion of international higher education. Our strategy is to use our history, expertise and knowledge to deliver the best and most culturally appropriate student living experience in every local market. Our values shape everything we do: integrity, commitment and energy. GSA’s head office is located in Dubai and we currently have a presence in 8 countries throughout the world. Our people are talented, innovative individuals from all backgrounds and industries, and are dedicated to delivering excellent service to customers. We are committed to the personal development and training of our teams. Key Objectives of the Role GSA manages building operations of Schwarzman College in Beijing, a state-of-the-art facility built for educating the next generation of global leaders. The college is in its 2nd year operations. GSA has since expanded its scope of works and now is looking for a concierge manager to provide professional concierge services to the College stakeholders. The key objectives of this role include: · Act as single point of contact to provide exclusive services to guests, VIPs and visiting professors; · Live in the College to be 24/7 on-call for all key stakeholders relevant to this role; · Manage arrival schedule of guests, VIPs and visiting professors; · Coordinate with different jurisdictions to arrange airport pickups; · Manage service vendors such as airport transfer, private tour, language tutors etc; · Support the arrival induction of guests, VIPs and visiting professors; · Provide day-to-day support to newly arrived guests; · Take care of personal requirements of guests and family members; · Assist in guest lectures and relevant events; · Manage room amenity stock for faculty apartments; · Maintenance a high level of confidentiality at all times.
Key Responsibilities Manage Arrival Experience for College Guests · Coordinate with Academic Affairs team on distinguished VIPs or professors arrival scheduling; · Arrange airport pickup whereas required; · Ensure guest rooms prepared to a high level before arrival; · Communicate with guests or professors on arrival arrangement if required; College Induction · Provide a welcoming and comprehensive induction to guests or professors, including room induction; · Assist in critical on-boarding items such as setting up internal wifi account, opening bank account, register SIM card for phones etc; · Assist in familiarisation of college environment and wider Tsinghua amenities; · On call to answer enquiries and questions from guests or professors; Personal Assistance · Support in day to day personal needs from guests, professors and their family members; · Work with agencies to provide local tour itineraries whereas required; · Assist in guest lectures and relevant events; · On call to deal with emergencies of guests or professors, including their family members; Vendor Management • Manage and maintain relationship with airport transfer, tour vendor etc; • Support in acquire other service vendors whereas required; Working with GSA On-site Team · Support GSA’s building operations whereas required; · Attend cross-trainings to understand other areas of building operations; · Contribute on accumulating local knowledge to benefit a wider college community. Personal Attributes · Excellent interpersonal and communication skills · Exceptional problem solving skills · Strong coordination skills, savvy in getting things done · Enjoy meeting people from different cultural backgrounds · Possess a good understanding on western values and culture · Willing to live in a college environment and able to adjust to flexible working hours when required · Ability to deal with sensitive information with discretion and to maintain confidentiality at all times · Excellent computer skills including very high proficiency in Microsoft Office Outlook, Word, Excel and PowerPoint Experience & Knowledge Essential · Fluent speaker in English and Mandarin, excellent in English writing; · Possess a good level of local knowledge; · Minimum 2 years working experience in high end hotel concierge role or international education associated roles. Desirable · Overseas educated to a degree level or higher; · Overseas working experiences in major western countries are preferable; · Experience in serving high profile people is a bonus. Our Culture & Values WHY: We Make A Real Difference to Students’ Lives HOW: We use our track record; expertise and knowledge to deliver the best culturally led student living experience WHAT: We develop, manage and invest in student communities on a global basis VALUE DEFINITION INTEGRITY A professional approach, we demonstrate integrity, honesty and fairness in every action taken. COMMITMENT A result driven business, we proactively focus on the customer taking individual responsibility to drive performance ENERGY An enthusiastic and positive working environment, we embrace cultural diversity and develop/nurture talent.
Making a real difference in everything we do
Yugo Group is the first truly global leader in student accommodation. With nearly twenty-five years’ experience in creating and driving the sector, we are the authority in understanding the opportunities presented by continual expansion of international higher education. Our strategy is to use our history, expertise and knowledge to deliver the best and most culturally appropriate student living experience in every local market. Our values shape everything we do: integrity, commitment and energy.Our people are talented, innovative individuals from all backgrounds and industries, and are dedicated to delivering excellent service to customers. We are committed to the personal development and training of our teams.Our Culture & ValuesWHY: We Make A Real Difference to Students’ LivesHOW: We use our track record; expertise and knowledge to deliver the best culturally led student living experienceWHAT: We develop, manage and invest in student communities on a global basisVALUEINTEGRITYA professional approach, we demonstrate integrity, honesty and fairness in every action taken.COMMITMENTA result driven business, we proactively focus on the customer taking individual responsibility to drive performanceENERGYAn enthusiastic and positive working environment, we embrace cultural diversity and develop/nurture talent.Making a real difference in everything we do