• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 员工生日礼物

 
JOB OVERVIEW职位概述

OverseeHuman Resources programmes, including recruiting/employment, compensation,benefits, employee relations, recognition programmes, and training programmes,to ensure policy compliance for hotel team members. Build and promote apositive team culture while ensuring our guests’ experience is unique andbrings the brand to life. Coach and counsel General Manager and leadership teamon all people-related issues.

主管招聘、雇佣、薪酬、福利、员工关系、员工认可计划以及培训等在内的各项人力资源项目，并确保员工遵守酒店相关政策。通过营造积极向上的团队文化以保证酒店宾客的独特体验，并赋品牌以生命。为酒店总经理和领导团队提供与人力资源相关的辅导和建议。
 
At Crowne Plaza®, we want our guests to feel able to do theirbest, achieve their goals and be recognised for their success. To help them weneed you to stay One Step Ahead and:

Createconfidence – by being an expert at what you do; by actingand looking the part and adapting yourstyle to match your guests’ pace in all you do.
Encouragesuccess – by supporting and respecting your guests andtheir goals; by recognising them andmaking them feel valued and important; and offering thoughtful choices to helpthem feel restored and balanced.
Makeit happen – by being perceptive to your guests’ needs; bytaking ownership for getting things doneand working seamlessly with others to help guests be successful.
在皇冠假日®酒店，我们希望感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：
 
建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
 
鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
 
梦想成真 – 
观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。
DUTIES AND RESPONSIBILITIES工作职责
FINANCIAL RETURNS:
 
Assist in the creation of and work within theestablished Human Resources department budget.
 
Monitor staffing and labour standards to managecosts.
Mitigate financial risks associated withemployee relations issues.
Identify and analyse local compensation andbenefits practices to ensure financial competitiveness.
财务回报：
 
协助制定人力资源部的预算，并督促部门依据预算开展工作。
 
监管员工编制与人力配置标准以管理成本。
 
降低因雇佣关系引起的财务风险。
 
识别和分析本地薪资福利水平，确保酒店提供的待遇具有同业竞争力。
 
PEOPLE:
 
Create programmes to foster teamwork and apositive work environment for all team members (example: all team meetings,team member recognition and celebration events, social committees, healthfairs, etc.).
 
Educate and train leaders and employees onvarious topics, including performance management processes, progressivedisciplinary processes, and related programmes, to foster productivity andenhance performance.
Conduct new team member orientation by providinginformation on hotel or company standards, policies, procedures and team memberbenefit programmes.
Ensure that hotel or company hiring standardsand governmental regulations are followed in a timely manner for recruiting andselection processes.
 
Plan and assign work of the Human Resourcesstaff. Recommend and/or initiate salary, disciplinary, or other staffing/humanresources-related actions in accordance with hotel or company rules andpolicies.
员工团队：
 
推出各种有利于团队协作的活动，为全体员工营造积极的工作氛围（如：全体员工会议、团队成员认可与庆祝活动、社团、健康活动等）。
 
为酒店领导层和员工提供各类教育与培训，包括绩效管理流程、递进式惩戒规程和相关计划等，从而提高工作效率和提升绩效。
 
为新员工提供入职培训，让新员工了解酒店或公司的标准、政策规定、流程和员工福利待遇等信息。
 
确保在招聘和甄选流程中随时遵守酒店或公司的聘用标准和政府法规。
 
计划和分配人力资源部员工的工作。根据酒店或公司的规定和政策，对员工工资、工作规程或其它与人力资源相关的事务提出建议或初拟方案。
 
GUEST EXPERIENCE:
 
Recommend and implement guest service strategiesthat engage colleagues to respond to changing guest needs.
 
Stay current on market trends and local changesthat impact guest satisfaction.
Make time to interact with guests to solicitfeedback and build relationships to understand how team members can increaseguest satisfaction.
Work with department managers to developinitiatives to achieve service behaviour standards and drive continuousimprovement in the guest experience.
宾客体验：
 
建议并实施宾客服务战略，推动员工积极应对不断变化的宾客需求。
 
实时掌握影响宾客满意度的市场趋势和本地行情变化。
 
抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。
 
与部门经理协作，共同组织开展各类活动以达成服务行为标准，并持续提升宾客体验。
 
RESPONSIBLE BUSINESS:
 
Develop awareness and reputation of the hoteland the brand in the local community and promote team member involvement inlocal community.
Ensure compliance with relevant employment lawsand hotel or company policies and procedures.
Research and investigate all workplace issues todiscover facts, identify potential risks to the hotel or company, andfacilitate resolution through your employee relations programmes.
 
Collect and maintain data from exit interviews,turnover statistics, absenteeism reports to identify trends, training needs,and supervisory issues.
 
In a union environment, may manage labourrelations and represent the hotel in grievances, mediations, arbitrations andcontract negotiation.
企业责任：
 
提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动。
 
确保遵守相关劳工法规及酒店或公司的政策与流程。


对工作中发生的所有问题进行调查和研究，了解事实情况，即时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。
 
收集并维护离职面谈、人员流动统计、旷工报告等数据，了解各种趋势、培训需求和管理问题等。
 
若酒店有工会组织，可能需要管理劳工关系事务，并代表酒店参与相关问题的调停、仲裁及合同协商工作。
 
Performother duties as assigned. May also serve as manager on duty.
完成其它分配的任务。可能需要担任值班经理。
  
QUALIFICATIONSAND REQUIREMENT任职要求
Bachelor’sdegree / higher education qualification / equivalent plus 4 years of relatedexperience in Human Resources. Some supervisory experience also preferred.Professional HR designation preferred. Ability to maintain confidentiality tothe extent possible in all Human Resources-related matters. Must speak locallanguage(s). Other languages preferred.
人力资源专业学士及以上学历或同等资历，4 年相关工作经验。具有管理经验者优先考虑。具有专业人力资源职称者优先考虑。需对所有人力资源事务进行保密。必须掌握本地语言。能同时使用其它语言者优先。

昆山皇冠假日酒店，由全球最大的国际酒店集团之一---洲际酒店集团旗下皇冠假日品牌，与招商积余双方共同打造的“昆山皇冠假日酒店”，我们必将成为昆山一流外资品牌管理的高端豪华五星酒店。酒店地理位置优越，位于萧林路，距离上海虹桥机场58公里(距离)，我们临近中航城写字楼和九方城购物广场。靠近酒店的常嘉高速，沪蓉高速，京沪高速，沪宜高速或是随时候命的出租车便于您前往城市的其它部分。昆山皇冠假日酒店内部装潢尽显高贵、大派的王家风范。拥有高端、舒适，包括总统套房在内的各类客房312间，客房平均面积在40平方米，酒店拥有2000平方米面积的会议场地，共8间会议室，其中包括可轻松容纳600人的大宴会厅。加入我们的团队，成为昆山皇冠假日酒店的一员。 您必须有抱负，有天赋，当然也需要具备一些重要的技能。作为努力工作的回报，您也将享受富有竞争力的薪酬、福利和社保。 此外，由于您的职业生涯将与您自身一样独一无二，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。何不选择加入我们，在工作中尽炫自我？