餐饮服务员
面议
停止招聘
发布于 2020-05-15
餐饮服务员
面议
上海 | 经验不限 | 高中
停止招聘
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职位福利
职位描述

job overview 职位概述

·Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.

为客人提供快速热情的餐饮服务,根据设定的标准确保餐饮外观的质量。

·Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  

遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。

 

At Holiday Inn we want our guests to relax and be themselves which means we need you to:

·Be you by being natural, professional and personable in the way you are with people

·Get ready by taking notice and using your knowledge so that you are prepared for anything

·Show you care by being thoughtful in the way you welcome and connect with guests

·Take action by showing initiative, taking ownership and going the extra mile

 

在假日酒店®,我们希望宾客能尽情放松、做回自己,这意味着我们的团队成员要做到:

·展现真我:在与他人接触时真实自然、形象专业、积极乐观

·时刻准备:注意观察周围的事物,运用自己的知识,做好应对任何事情的准备

·体现关爱:对宾客关切周到、热诚欢迎并与他们心意相通

·积极行动:积极主动、尽职尽责并且要多做一步

 

Duties and Responsibilities工作职责

·Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

·Communicates to his/her superior any difficulties, guest comments and other relevant information 

与上级领导交流有关疑难,客人意见和其它相关信息。

·Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

·Attends and participates in daily briefings and other meetings as scheduled

参加和参与每日的例会和其它计划好的会议。

·Attends and participates in training sessions as scheduled

参加和参与计划好的培训课程。

·Prepares for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务:

o Grooming is impeccable and in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o Outlet equipment is clean

  设备干净

o Equipment is sorted and stored

  设备分类且存放好

o Glassware is polished

  玻璃器皿擦亮

o Flatware is polished

  擦亮餐具

o China is clean

  清洁瓷器

o Waiter stations are prepared

  准备好服务台

o Cutlery is placed for buffet and table service

  摆放好自助餐桌上的餐具

o Tables are set

  摆设好餐台

o Reservations are read and familiarized

  阅读并熟悉预订

o Special occasions are ready

  准备好特别活动

o Music is on

  放音乐

o Lighting is on

  开灯

o Outlet is ready for service and guest comfort

  酒吧准备就绪为客人提供舒适的服务。

·Carries out effective service by ensuring:

高效的提供服务:

o Guests are greeted and seated

  迎宾并安排客人就坐

o Daily specials are explained and upsold

  说明并推销每日特价

o Food orders are processed accurately

  准确的下餐单

o Trays and tray jacks are effectively used

  有效的利用托盘和托盘架

o Food orders are taken quickly

  快速的为客人写餐单

o Payment methods are handled accurately

  确的处理付款方法

o Working areas are cleaned and re-set quickly

  快速的清洁工作区和重新布置

o Bar is clean

  清洁的酒吧

o Used ashtrays are regularly cleaned

  定时清理用过的烟灰缸

o Guests are conversed with in relation to the food and beverage products

  与客人谈论有关的餐饮产品

·Carries out effective beverage service by ensuring:

  通过确保以下内容高效的提供饮品服务:

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations

  遵守酒精饮料服务归定,推销饮料并定时为客人续酒。

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

  与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒

o Promoting and selling cocktails to guests

  向客人推销鸡尾酒

o Making and presenting cocktails

  调配和装饰鸡尾酒

o Coffee and tea is served hot and in accordance with standard

按规范提供热的咖啡和茶

·Take appropriate action to resolve guest complaints

  正确处理客人的投诉。

·Food and beverage stock is stored in relation to hotel procedures

  按照酒店的规定存储餐饮存货。

·Performs related duties and special projects as assigned

  承担相关的职责和安排的特别项目。

ACCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

 

Direct       N.A.

直接         无                                  

Indirect      N.A.

间接         无

 

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

·         N.A.

 

Key Metrics –

主要绩效指标

·Completion of assigned tasks

完成分配给工作的情况

 

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)

·N.A.

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

·Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

·Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

·Able to read and write English

能够读写英语。

 

Qualifications –

学历

·High School.

  高中学历

 

Experience –

经历

·Food service experience with general knowledge of restaurant operations preferred.

拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。

 

 

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志伟路808号
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  • 酒店业--全服务中档酒店/4星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
      上海金山假日酒店,由洲际酒店集团管理,是金山区首家国际品牌酒店,精心选址于金山工业区金水湖产业新城。四通八达的交通、舒适温馨的客房、专业周到的服务、一应俱全的设施使每一位商旅人士在此尽享尊荣,拥有完美的下榻体验。我们酒店正在寻找真实自然、脚踏实地的员工加入我们的团队。
志伟路808号
导航
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