职位描述

•Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务。 •Communicates to his/her superior any difficulties, guest comments and other relevant information 与上级领导交流有关疑难，客人意见和其它相关信息。 •Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系。 •Attends and participates in daily briefings and other meetings as scheduled 参加和参与每日的例会和其它计划好的会议。 •Attends and participates in training sessions as scheduled 参加和参与计划好的培训课程。 •Prepares for service by ensuring: 确保部门的以下各项工作就绪为客人提供服务： oGrooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 oOutlet equipment is clean 设备干净 oEquipment is sorted and stored 设备分类且存放好 oGlassware is polished 玻璃器皿擦亮 oFlatware is polished 擦亮餐具 oChina is clean 清洁瓷器 oWaiter stations are prepared 准备好服务台 oCutlery is placed for buffet and table service 摆放好自助餐桌上的餐具 oTables are set 摆设好餐台 oReservations are read and familiarized 阅读并熟悉预订 oSpecial occasions are ready 准备好特别活动 oMusic is on 放音乐 oLighting is on 开灯 •Carries out effective service by ensuring: 高效的提供服务： oGuests are greeted and seated 迎宾并安排客人就坐 oDaily specials are explained and upsold 说明并推销每日特价 oFood orders are processed accurately 准确的下餐单 oTrays and tray jacks are effectively used 有效的利用托盘和托盘架 oFood orders are taken quickly 快速的为客人写餐单 oPayment methods are handled accurately 正确的处理付款方法 oWorking areas are cleaned and re-set quickly 快速的清洁工作区和重新布置 oUsed ashtrays are regularly cleaned 定时清理用过的烟灰缸 oGuests are conversed with in relation to the food and beverage products 与客人谈论有关的餐饮产品 •Carries out effective beverage service by ensuring: 通过确保以下内容高效的提供饮品服务： oBeverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 oConverse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 oPromoting and selling cocktails to guests 向客人推销鸡尾酒 oCoffee and tea is served hot and in accordance with standard 按规范提供热的咖啡和茶 •Take appropriate action to resolve guest complaints 正确处理客人的投诉。 •Food and beverage stock is stored in relation to hotel procedures 按照酒店的规定存储餐饮存货。 •Performs related duties and special projects as assigned 承担相关的职责和安排的特别项目。 •Staff should obey the distribution of manager’s arrangement. 员工应服从经理的安排。

职位资格和技能

•Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 •Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 •Able to read and write English 能够读写英语。

无锡太湖华邑酒店是IHG洲际酒店集团旗下的全新高端五星级酒店品牌，以全球知名的卓越管理体系为依托，致力于为您提供亲近自然又不失奢华的空间，为国人带来以“礼尊和达”为全新定义的中华待客之道,是您进行商务社交，亲朋好友聚会的理想选择。无锡太湖华邑酒店拥有多种国际品质的餐饮选择，从富临中餐厅的精致中餐、鲜艳全日餐厅的中西式自助餐，太鼓亚洲风味餐厅的特色亚洲风味，到特色面档的中式宵夜，都旨在满足您的不同餐饮需求，为您带来彰显身份的尊贵餐饮体验。无锡太湖华邑酒店通晓国人商务社交之需求，从華邑茶舍的轻松会谈，華邑雅集的私人宴请，到邑乐汇的休闲养生，一系列公共及私人空间竭力满足宾客各项商务社交及休闲娱乐需求。当地首屈一指的1650平米无柱豪华宴会厅及综合性会议设施，更是您举办会议及婚宴的绝佳场所。酒店地理位置优越，位于滨湖区立信大道金融六街15号，距离无锡苏南硕放国际机场(WUX) 10.9公里，靠近酒店的轨道交通1号线市民中心站，我们临近市民中心、金融中心区，尚贤河生态湿地和汇集了全球著名品牌，特色餐厅，精品超市，大型真冰溜冰场，量贩式KTV和顶级影院的一站式生活购物中心海岸城和万象城。华邑酒店及度假村的目标是向宾客提供尊贵奢华、亲近自然、贴近周边地区生活又细致周到的服务，让宾客以自己的方式成就自我。那正是您发挥作用之处。当您成为华邑酒店及度假村品牌的一员，您拥有的不仅仅是一个头衔。如果您与Philip一样擅长打篮球，还时而打打羽毛球，您身上就具备我们看重的品质——也就是让您与众不同的那些个人天赋、爱好与梦想。华邑酒店及度假村正在寻找Philip这样的人才：贴心周到、亲切和善、机敏精明。作为努力工作的回报，您将享受优渥的薪酬和福利。此外，由于您的职业生涯将与您自身一样独一无二，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。