招聘行政酒廊经理_重庆解放碑帝晶酒店招聘信息-最佳东方

· Monitor guest service Agent to ensure maximum guest satisfaction through personal recognition to all PCR members, VIPs and repeat guests, and prompt cordial attention from arrival through departure.

· 通过对员工业绩的认可，提升员工工作热情，监督行政搂层员工工作，在客人到达至离开酒店期间，为客人提供个性化服务，尽量让客人满意。

· Monitor guest service Agent to ensure IRC members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.

监督行政搂层员工工作，确保优悦俱乐部成员能获得最大利益，回头客及重要客人都能受到特别的关注。

· Inspects all VIP rooms prior to arrival.

在客人到达前，检查重要客人房间。

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery.

与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。

· Oversee maintenance of efficient repeat guest history system.

维护回头客档案系统。

· Perform such functions as to include but not be limited to:

All ECF Guest’s welcome letters and birthday card..

Solicitation of IRC applications.

Attending to special requests by guests.

· 完成以下职责：

所有行政楼层客人的欢迎信和生日卡。

接受优悦俱乐部会员申请。

满足客人特殊要求。

· Promote Inter-Hotel sales and in-house facilities.

促进酒店内房间及设施的销售。

· Handle guest complaints and refer them as necessary, follows up on corrective action.

处理客人投诉，在必要时为客人提供咨询，跟踪错误行为。

· Compile, analyze and control guest relations’ costs.

编辑、分析并控制客服花费。

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.

查看所有到达客人及重要客人清单，查看房间分配，房间内设施，及客人特殊要求。

· Prepare requisitions for amenities on a timely basis.

及时在房间内准备令客人愉快的物品。

· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction.

全面负责俱乐部楼层及俱乐部休闲厅的服务，尽量让客人满意。

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.

对直接管理的员工的外貌、工作的有效率进行评价，在必要时及时对错误行为进行纠正。

· To co-ordinate the repairs of any equipment with Engineer department.

协助工程部维修各类设施。

· Monitor and check operation daily inventory and fixed assets.

监督并检查营运的日常用品库存和固定资产。

· Provide feedback from guests to Front Office Manager for action.

收集客人反馈给前厅部经理以便采取行动。

· Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services.

开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务。

· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly.

对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好。

· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report.

监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上。

· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses.

保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照。

· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.

进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级。

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