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According to the company and department rules and procedures to perform his duties, ensure the safety of person and property. React to emergencies in a timely manner and in accordance with the relevant procedures to implement countermeasures
按公司及部门制定的规章程序履行职责,保障人身及财产安全。对突发事件能及时作出反应,并按相关程序实施应对措施。
• To fulfil the job responsibility and don't appear human error cause property damage or waste .
完全履行各岗位职责内容,不出现人为过失造成酒店财产损失或浪费。
• Abide by confidentiality principle and nondisclosure the hotel business secrets
遵守保密原则,不泄露酒店商业秘密。
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
与同事友好合作并对同事、主管、团队给予信任,可跨部门地交流工作成果。
• Communicate well to ensure effective shift hand-over
通过良好的交流确保交班工作的顺利进行。
• Actively participate in wider hotel meetings
参与更多的酒店会议。
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
以专业而积极的方式与部门和酒店员工进行接触与交流,促进彼此感情,增进团队精神并保持两种有效的交流方式。
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
与内部员工和客人建立和维持积极的关系,以便能有效满足他们的合理需求。
• Anticipate guest needs, handle guest enquires, and solve problems
了解酒店最新的信息以便为客人提供信息服务,解答客人的咨询,并为客人解决问题。
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
保持产品和服务知识的高水准以便更好向顾客解说、出售酒店的服务及设施。
• Assist guests and escort them to locations within the hotel at their request
根据客人的需要帮助并引领客人到达他们想去的地方。
• Demonstrate Awareness of Occupational Health and Safety Responsibilities and ensure all procedures are conducted safely.
了解职业健康及安全责任政策及程序,确保所有工作程序均已符合安全操作标准。
• Be bold in take responsibility and to actively face the problem.
勇于承担责任,对出现的问题能积极地面对。
• Be familiar with the hotel fire processing in the crisis management guide and other crisis incident handling procedures
了解并熟悉酒店《危机管理指南》中火灾处理和其他危机事故处理程序。
Ideally, you'll have
我们希望我们的候选人
With 1 year experience in security and military law enforcement or an equivalent combination of education and experience具有一年保安经验和军队或执法经验,或与此相当的教育与工作经验结合的背景。