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岗位职责
1.负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。
2.进行有关的市场计划分析制定部门工作计划,完成工作报告。
3.使客房达到最高出租率,获取最佳的客房收入。
4.督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。
5.保持良好的客际关系,能独立有效地处理宾客投诉。
6.协助酒店与更高一级领导处理突发事件。
岗位要求
1.初中以上学历,有同岗位工作经验2年以上。
2.熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。
3.督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
4.有效贯彻、落实并完成部门制订的每月工作计划。
5.有较强的协调管理能力,具有一定的销售能力。
6.全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
绿野山居度假村是国家AAAA级旅游区,位于宁波市区慈城镇五星村(五星村是一个初具规模的文明、富裕、和谐的小康村)。山庄东临古色古香的慈城古县城,北靠风景秀丽的云湖,杭州湾大通道的延伸段临村而过,江北大道离村3公里,距慈城镇5公里,到宁波市区20公里,交通便捷,区位优越。山庄以优美、朴实的生态环境为依托,突出“山野与绿野”氛围,山庄核心区占地500余亩,另有茶场200余亩,苗圃基地100多亩,樱花等特色山林800多亩,内设有山居景观客房、山居花园房及园景房等168间/套,大小会议室8个,餐饮包厢、西餐厅及多功能厅、能容纳800余人同时就餐,同时还配有棋牌室、KTV包厢、室内室外旅泳池、健身房、影视厅、垂钓等休闲娱乐场所。是一家集农业旅游观光、度假养生、休闲运动、培训基地、会议等集于一体的综合性乡村旅游点,是宁波市区开发乡村旅游的重点区块。 Luye Mountain Residence resort is a national AAAA level tourist area. It is located in Wuxing village, Ningbo City, which is a civilized, prosperous and harmonious well-off village that has begun to take shape. Villa East antique Cicheng, north of the beautiful scenery of the Cloud Lake, Hangzhou Bay Bridge stretch near the village, from the village of Jiangbei Road 3 kilometers, 5 kilometers away from Keats Town, to Ningbo city 20 kilometers, convenient transportation and superior location. Villa with a beautiful ecological environment, simple to rely on, to highlight the "wild and green" atmosphere, the core area of villa covers an area of 500 acres, the tea plantation of more than 200 acres, more than 100 acres of nursery base, cherry and other characteristics of the forest is more than 800 mu, with mountain view rooms, mountain garden room and garden room 168 rooms / Suites 8, a small conference rooms, dining rooms, restaurant and multi-function hall, can accommodate 800 people dining at the same time, also equipped with a chess room, KTV room, indoor and outdoor swimming pool, gym, tour auditorium, fishing and other recreational places. It is a comprehensive rural tourism spot, which integrates agri tourism, sightseeing, vacation, health preservation, leisure sports, training bases and conferences. It is a key area for developing rural tourism in Ningbo.