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岗位职责
1.协助做好对客服务过程中所产生的问题信息收集整理,及时递交大堂副理日志。
2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。
岗位要求
1.大专以上学历,有同岗位工作经验一年以上,国际联号酒店工作经验优先。
2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
5.有上进心和良好的学习能力和抗压能力。
温德姆酒店集团是全球最大的酒店管理公司之一,在全球65个国家拥有超过7670家酒店及667000间客房,总部位于美国新西州帕西帕尼。 贵州瑞茂温德姆至尊豪廷大酒店是豪生国际酒店集团的顶级品牌,项目位于贵州省独山县秀峰西路中央城,酒店整体规划按照白金五星级标准设计建造,致力于打造都匀地区乃至贵州省超一流的国际品牌商务酒店。所有酒店员工工作时间为一周40小时,法定节假日加班享受三倍工资,服务满一年可享受年假。酒店为员工购买养老、医疗、工伤、失业、生育五项社会保险,并提供免费工作餐和员工宿舍,酒店致力于创造一个舒心、满意的工作及生活环境。在这里,您的工作激情将得到淋漓发挥;您的工作能力将得到充分肯定;您的职业规划将得到高度提升。还在等什么?加入我们,和我们一起成长,共同辉煌!Wyndham hotel group is one of the world's largest hotel management company, in 65 countries with over 7670 hotels and 667000 rooms, New Jersey's Pacific headquarters is located in the United States.?Ruimao Guizhou WYNDHAM GRAND Hotel is a top-tier brand of the Howard Johnson International hotel management company, it is located in the new Pudong road, Longwen zone, Zhangzhou city, Fujian province, and belongs to the Mingfa business square which will be the first large urban complex of Duiyun because there are Shopping, Entertainment, Leisure, Food & Beverage, Recreation, Building, Hotel, Residence, Office. The overall planning in accordance with the construction design of the deluxe five star standard.The hotel will be built into the? first-class business international brand hotel of Zhangzhou area.Hotel operates strictly according to labor law, all staffs work 40 hours per week, 3 times pay for staff working on public holidays. Annual leave is entitled after 1 year service. Full scale of social insurance is provided to staff, i.e. pension, medical insurance, on job injury insurance, unemployment insurance, maternity insurance. Hotel provides free work meals in staff canteen and free apartment staff dormitory. A pleasant and comfortable environments are created for all staff.Hotel will opening and we welcome you to join us!